US Immigration & Customs Enforcement — Local services in New York

Came here as a guest to a naturalization ceremony. The ladies on the third floor were nice and helpful. The rest was an awful experience. The security guards yell at you but at the same time aren’t clear about any kind of direction. There is absolutely NO ONE to direct you to where you need to go after security.

They make refugees and those seeking help wait outside in the cold for hours (haven’t they already gone through enough??). I don’t blame others for hating on Americans if this is the experience you get when you deal with the US government. It’s shocking that as a citizen and taxpayer you get treated poorly (but at least I can complain to my reps) but it’s even more infuriating as an American with values seeing others treated poorly - especially those who don’t always have the voice to speak...

Nefarious to say the least. I joined the waiting line at 12:00am the day before my appointment; 11 hours later, I was cordially, yet firmly informed that I would have to come back to do it again. Evidently, they had enjoyed my company so much, they just couldn't wait to have me back again. Oh, and lest I forget to mention this: I am an American born citizen trying to prove his citizenship after being arrested by agents of the Department of Homeland Security. I have been threatened, scolded, and even insulted by discourteous armed, private security guards in the lobby of the courthouse, whose only mandate seems to be, what else? to threaten, scold, and...

his office is truly a masterclass in efficiency—if the goal is to create as much confusion and fear as possible. Their commitment to swift, unexplained detentions and inconvenient transfers is genuinely impressive. If you’re lucky, you might even witness their signature move: relocating individuals far from their legal counsel and families with breathtaking speed. Due process? Compassion? Not exactly the priorities here. But if you’re in the market for an institution that excels at making life harder for people who’ve done nothing wrong, look no further. Five stars for consistency in upholding time-honored traditions of bureaucracy...