Evolve Med Spa — Local services in New York

I made an appointment for a consultation here, and I put in my credit card number and read the cancellation policy, which was 24 hours in advance. I understood that if I canceled or did not show up I would be charged, and they had my credit card number. Every single day between making my appointment and the appointment itself, I was contacted with “reminders” in three ways: via email, via text, and with a phone call. It was incredibly annoying and intrusive. The day of the appointment, they called me about an hour before the appointment with another “reminder”. I picked up and said, “Yes I know my appointment is in an hour. You have my credit card number to charge me if I don’t show, and I’ve been contacted via text, email, and phone every day for the past three days. I will be there.” Unbelievably, when I was on my way there, 15 minutes prior to my appointment, I got a text asking if I could come at a different time because they had a scheduling conflict. I said no, I was already on my way, was the technician unable to see me? They said “disregard, the technician can see you.” Once I arrived, they told me the technician was running late and was not available to see me for another 20 minutes. I find this unbelievable after all of the outreach that they did to make sure that I was coming. I left and I will not...

I just got home from my first injectable experience and all I can say is WOW. First of all, this Tribeca location is super convenient. They don't offer as wide a range of services as their Jersey stores but it's perfect for a quick Botox session during the day. My provider, Priscilla, was fantastic. I was super nervous as this was my first time and she was extremely patient with me, giving me the option for breaks and making sure I felt as comfortable as possible the entire time. She also took the time to listen to my goals and asked a lot of questions in order to find the best approach for me. On top of that, this location doesn't double-stack patients so the process felt very private without other people around- perfect for someone who wants a more personal service.

TLDR: Priscilla was amazing, highly recommend Evolve and their team for anyone a bit worried about their...

I never, ever write negative reviews, but I'm not sure what else to do at this point. I have been requesting a refund for an appointment I never went to (cancelled well in advance, and was never made aware when I gave my CC information via a free consultation that a hold was non-refundable) since May 25th. It is now July 24th. I have called countless times to only be told my refund is still being approved, DMd on Instagram only to have responses stop coming through, emailed countless times, and nothing - I have never waited this long for a refund, and at this point, it truly feels like my money is being held and the hope is that I will stop contacting. Please refund me my $325, I don't understand what is taking so long and why I get roundabout answers about being in "line" for an approval every...