Village Postal Works — Local services in New York

Last week, I dropped off two envelopes using USPS Ground Advantage and was overcharged $24 total ($12 each) but was in a rush so didn't question it at the moment. Then after tracking it, one of the envelopes I dropped off didn’t get properly scanned and wasn’t delivered until I called USPS directly to track it down. When I brought it up to this location, they took zero responsibility, got super defensive/rude— and made it clear they don’t care what happens after you hand it over, even if they fail to ensure the courier scans it. Absolutely no accountability or support for their customers. Thankfully, USPS customer service helped on their end and I was able to get a refund through my bank, after this place refused. Avoid this location and just deal with FedEx/USPS directly if you expect basic service or accountability!

UPDATE - IN RESPONSE TO THEIR REPLY: Being that you’re a "private business", that should come with accountability. I was not told in advance about the significantly higher USPS pricing—$12 per envelope is wild, especially when USPS is supposed to be the cheaper option compared to FedEx or UPS. It comes off as money-hungry. There was also zero effort to ensure my packages were scanned properly after I left—one went undelivered UNTIL I had to follow up with USPS myself. My call wasn’t “difficult”—I was frustrated because your staff was rude and dismissive. I stand by my review. You can’t claim to care about customers while overcharging and dodging...

VPW are run by two very friendly guys. They are always welcoming and helpful with a positive attitude- even with some odd requests I've had over the course many years.

Their mailbox rentals are very affordable. They work with USPS, FedEx, UPS so you'll be covered no matter what. The notary service, fax, Xeroxing, etc are extra features I find myself using from time to time. So look nowhere else...VPW will be your go to place when it comes to mail...

I went to Village Postal Works last week and had an excellent experience! The gentleman who assisted me was incredibly kind and patient. The customer service was truly 10/10. He answered all of my questions thoroughly and went above and beyond to ensure I had everything I needed. I highly recommend Village Postal Works to anyone looking for great service and a helpful staff. I will definitely be returning for all my...