West 96th Apartments — Local services in New York

I am thrilled to write this 5-star review in appreciation of the phenomenal service provided by the building management team at West 96th Apartments. In the two years that I have been a resident, their unwavering dedication to excellence has exceeded my expectations at every turn.

From the moment I moved in, the management team has shown remarkable friendliness and professionalism, always making me feel welcome and well-taken care of. They are highly responsive, addressing any issues or concerns with a sense of urgency that demonstrates their commitment to their residents' satisfaction.

The range of tasks they handle is truly impressive, from utilities to glass breakage and leakage problems. Their adept problem-solving skills and attention to detail have put my mind at ease, allowing me to fully enjoy my living experience without any worries.

Thanks to the outstanding service provided by the West 96th Apartments' management team, I can now focus on what truly matters to me, knowing that my home is in the best possible hands. I wholeheartedly recommend West 96th Apartments to anyone seeking a top-notch living experience with a management team that genuinely cares about their...

Since moving into this building Six months ago. It has been a mistake to move here as my apartment has a major bug issue and all that’s been done is having an exterminator come every two weeks and not much has changed. I feel like things have gotten worse since the last time they came. I have recently heard from other tenants, similar stories about bug issues and I have now started to see them in the hallway this building is filthy. I feel like the hallways are not cleaned well enough and on a regular basis. Having recently moved in and after two months of being in my apartment, starting to notice a bug problem, I would think they’d wanna do something to fix the issue being a new tenant. I also have a neighbor who is a hoarder and they’re not doing anything about it, which I fear is where the bugs are coming from that side of my apartment that shares a wall with him has bugs. I definitely don’t think I will be renewing my lease when it is up after the year. I cannot live this way and I have a three year old has really taken a toll on her health and caused us to have severe allergies. I have been sick ever since moving into...

ABSOLUTELY WORST MANAGEMENT COMPANY in Manhattan. Think twice before leasing here or with any Equity Residential building. They will rob you BLIND. There is absolutely no loyalty to tenants who want to stay in the building after your initial lease is set to expire. After 5 years in the building, we were still asked to pay almost $200 more a month to renew, were then given an adjusted renewal offer at "under market value" of our unit, and when we didn't renew, they listed our apartment for LESS than we had been paying for the last year. When we moved out, we had a professional cleaning crew come in and Equity deducted almost $100 from our security deposit for "cleaning." They will nickel and dime you for every cent you have. WORST MANAGEMENT COMPANY I've ever had in almost 11 years of renting in Manhattan.

Having lived in the building for as long as I have I notice that half of these 5 star reviews are from people who work or have worked in...