Wongs Acupuncture & Angel Alliance Physical Therapy Massage Neck Back Pain Infertility Queens 纽约中医针灸 推拿按摩 物理治疗 不孕症 痛症诊所 — Local services in New York

Booked this appointment via Zocdoc and everytime and seemed like the times were never accurate or available. I went in and wasn’t greeted or asked “do you have an appointment, is this your first time” I was told to sign in and then go to the “back” tried explaining to the women in the front desk that this is my first time here. And then she said yeah just go to the back. Once I went to the area that seems like it was for patients that needed privacy the nurse was confused and asked me for my name and then proceeded to say I wasn’t in the system and then asked if this was my first time. He then told me I had to go upfront and fill stuff out. When I went up there the older women who wasn’t there when I entered proceeded to ask my insurance and asked for a DOCTORS PRESCRIPTION not a referral. Then proceeded to say “we don’t take private insurance” Cigna is not private insurance. After feeling embarrassed. I left the clinic and then got text messages stating that I wasn’t there for my appointment or that I never signed my name. Not only was I not helped I was accused of never...

The receptionist speaks very disrespectful rudely w it’s an attitude. Most of all she lacks common sense phone etiquette when it comes to speaking to a patient. It’s clear that her customer service speaks volume & contradicts the reviews on here. It’s sad that she has the audacity to ask me to text her my information after she was quite unprofessional as per our ten minute conversation when clearly she is the receptionist she suppose intake my information and to verify my insurance prior to coming to my first appointment as normal protocol. It appears all she can is incapable t he minimum duties such as saying Good afternoon how can I help you ? Instead she gets on the phone and says yes what doctor would you like to see with an attitude . The receptionist is frontline of any practice & their etiquette is reputation of...

Beyond grateful for the services I receive since 2018. My PT is beyond knowledgeable and really works with you, no judgements and so compassionate and without her I don't know how I would of overcome these injuries and pain. Adding Acupuncture to my PT has created an amazing treatment plan that just works and I believe in myself and the work! Front staff is amazing as well as the massage therapist and the hard work they ALL do to make you feel safe amd...