T-Mobile Authorized Retailer — Local services in Newport

Extremely unhappy with the people at this store. We took my husband’s phone (which is in excellent condition) into this store to find out if it was eligible for a trade in. The guy we spoke to inspected the phone (very carelessly... we were afraid he was going to drop it with the way he was so careless with it) and when they checked for water damage, he couldn’t tell if it was damaged. He asked for a second opinion, and they decided together that it had damage. That was news to us because this phone has never been near water and has had absolutely no issues. We decided to do a claim on the insurance to replace it for the trade in because of the value. We received the replacement phone and decided to take his phone to another T-Mobile store after seeing how carelessly they handled his phone originally. At the other store, they did an inspection and informed us that his original phone does NOT have water damage and is 100% eligible for trade in as is. Needless to say, we were livid with the Newport store for giving us incorrect information and costing us $100 to replace a perfectly good phone. Despite the fact that the Newport store is less than 5 minutes from our house, we will continue to drive clear across town to another store to give them...

I had the best experience last week at your store. Siy helped me with transferring cell service for two lines from another carrier and I also purchased an iPad. Along with feeling like I was able to get a very good deal on everything, Siy was so pleasant to work with. She explained everything in detail and I feel she went out of her way to make sure everything was set up correctly. This is the first time I’ve ever had TMobille service, and so far, I am so happy to have switched thanks to what I feel was very good pricing for everything and the great customer service. Will definitely...

josh was a terrible manager today towards me and my grandma and my boyfriend told me to mind my business when i was the one paying assumed my boyfriend was paying because he’s a male and told me this is none of my business tried to make us buy unnecessary things and tried to pick my boyfriends case out for him gave a lot of attention to the other customer that someone was already helping borderline flirting with her instead of helping us probably because we’re only 18 but it was completely disrespectful the way he talked to me if i could give negative...