The Native Brand — Local services in Newport

1 star would be perfect for this review, but we’ll play nice and give 3, because to be honest their merch is one of a kind and dope. Shopped in person first and we fell in love with their merch. Unfortunately, they have very limited sizes on racks and just not very customer service friendly to explain their store, concept or merchandise (should’ve known - red flag). Absent mindedly - Ordered items on their site 7/25 because of sizes, waited a couple weeks because let’s be real small businesses may take more time to get orders out - I was giving the benefit of the doubt at that point. Never received any shipping info a couple weeks later and finally emailed them. 1 week goes by, no response. Sent a second email, no response. Filed a claim with PayPal - THANK GOD I PAID WITH PAYPAL. They FINALLY responded DAYS LATER (in the meantime also messaged on Insta where they also have been posting daily, but can’t respond to emails, messages, PayPal claims? Odd?) asking what I ordered or if I wanted a refund. At this point I just wanted my money back for the headache. I was hesitant to post anything until I saw other buyers reviews with the same issues. Why would you ask what I ordered if you can look up orders by customer names as I saw in a response you submitted to another review? 2 months later messing with PayPal and the seller - finally getting my money back. Just wish y’all would realize social media is a great platform to get your name out there and sell your business BUT your customers are the reason you have an open business. Keep up with your emails and messages on every platform if you wish to be so successful. Y’all...

My parents ordered a tshirt for my husband on 6/16/21. It was supposed to be a birthday gift for him in July. July comes and goes with nothing. My parents tried calling & sending an email to see what the deal was and had no response. So I began calling, emailing, DMing on multiple social media platforms… I got 2 sporadic responses on Instagram saying “oh so sorry what was it that was ordered” and then it would be another 1-2 weeks before another response (meanwhile they’re posting their own pictures to their account so it’s not like they’re inactive or not checking) It is now 8/24/21 and there is still no shirt. I wish I would have read the other reviews before telling my parents to order the shirt - this is absolutely ridiculous, horrible customer service, seems like an absolute scam, and I definitely will never order anything...

The owner was exceptionally kind, courteous, gracious, customer service oriented, friendly, and very helpful. I loved the interactive hidden room and the awesome color changing clothes. They even do a podcast from the store like how cool is that. So many unique and extremely cool pieces of clothing to buy here. I believe they are the only store in the world that offers color changing clothes. Just if you're in Cincinatti I strongly suggest frequenting this store for incredibly unique gifts and the experience. The hidden room was fantabulous. You stand in front of the 7 up machine to trigger the door. I am curious as I think there's another hidden room in the hidden room because of the marks...