Charlotte Russe — Local services in North Attleborough

Dishonest & customer-hostile return policy. Website indicates you can do returns in store for a free refund (vs pay for shipping to return by mail), which was convenient because I'm physically disabled and it is difficult to leave my house, let alone try on clothes in stores. When I went into the store, even in my wheelchair, having apologized up front for having to do several returns, they told me that was not true and the store policy was exchanges and credits only. When I produced a print-out of the paper from the web store clearly stating that the policy, in writing, was a full refund to the original method of payment, the cashier failed to acknowledge that and simply said, "Maybe I can figure something out."

Then she said, because the original method of payment was a card used via Paypal, she couldn't. She said the system made that impossible. I pointed out that there was no distinction or caveat made anywhere on the web store at the time I placed the order. She said her manager had said so. I was forced to Karen out then and asked to speak to the manager, because this was pretty ridiculous and a very sketchy, customer-hostile attitude on the part of the store to not add any sort of disclaimer about this policy. She pulled the classic, haughty, "I am the manager," thereby contradicting her prior statement that obviously some higher up manager had given her an ultimatum she was apparently not allowed to violate...? So which is it?

I sought clarification then - what she was telling me was that, despite the website's fine print on their return terms, including the printout they had included in the package, that some unwritten store policy was their final word on the matter and they weren't going to honor their formal company return policy. Let me be clear: the clothes were immaculate, nicely folded, unwashed, labels on, back in their plastic packages. The receipt was present, and all nicely ordered in the bag they were shipped in. This wasn't some janky mess. This was a disabled lady in a wheelchair during the holiday season, following the company policy, having read the fine print. Lord help me if I was some other minority or not obviously handicapped in a way that might illicit sympathy from the LONG line of people waiting for her to honor a basic commitment in writing from the corporate office, or if all my Is weren't perfectly dotted.

I said I'd need a moment to check about shipping it back by mail, because at this point I'd more or less made up my mind they didn't deserve a penny more of my money than they could squeeze out of me and I wasn't going to let them keep it and give me a "store credit" after acting this was (the store credit isn't valid online, anyway, which is how I primarily shopped, being disabled - this was a "good day" for me, in which I was able to get out of the house without assistance).

While I was looking up the shipping policy on my phone, several people intervened, wondering why I was being hassled so much when it was clear I had every duck in a row. The self-appointed "manager" (a white girl with red hair, whose name I don't know) was wheedling and making excuses for herself, before finally being peer pressured / publicly shamed into calling the real manager whose existence she'd most recently denied, and who evidently immediately told her to just refund it - within seconds - and she said, "Are you sure?" And then, as I came back around the corner, assuming the answer had been know, given that she'd asked, "Are you sure?" I said, "I'll just pay the shipping and return it by mail." She said, "Actually, my manager said I could refund it to the original card."

If you ever plan to go in there for a return, make sure to bring a trial lawyer and all your papers. But better yet, take your money elsewhere, because it was clearly only bad optics and other people weighing in on my behalf that tipped the scale on this situation and kept me from being cheated out of a significant amount of money by...

I stop n only when I am t the Emerald square Mall. But they are not as good as they once were - the quality has gone down- but they still have some good buys- if you go when they 1st get new stuff in- as they tend to run out of certain sizes & styles very quickly & don't seem to get very many - foolishly. I can't tell you how many times I saw jeans on sale there- at buy 1 & get 1 at 1/2 price & they did not have my size in any of the colors or styles I liked, or shirts in the color I needed or in my size in the color I wanted. It's disappointing & time consuming. I shop there a lot less than I used to, but I will probably return again...

My 11 year old daughter and her friend waited at the register over 5 minutes waiting to check out with no sales associates at the register. When a sales associate finally noticed then she waited on another customer who had just approached instead of my daughter. I asked why my daughter wasn’t being taken care of and she said the other lady was there first. I explained that my daughter had been waiting patiently and nobody noticed her and there was zero apology or sympathy for...