Elie Jewelers — Local services in North Attleborough

First, I had one (engagement) ring resized here at Elie Jewelers because my fiancée and I had somehow botched her ring size. Sami was friendly and professional, and it was nice even to see how he handled the ring with care (considering that it is an important piece of jewelry that I designed, and my fiancée really loves it) -- that was a small albeit important plus. He gave us a very competitive price, and it was ready for pick up the very next day. The job was well done, a fact I cannot emphasize enough considering that it was to be resized two sizes down (!) and, because it was an infinity band with encrusted diamonds, was going to be a rather delicate job (for reference, the Zales store in the mall actually declined to do the job because they thought it was risky. I applaud their honesty, at least...). I am pleased to report that my fiancée is enjoying it thus far. I live in Dorchester, but was ready to make use of Elie Jewelers' services one more time (36 miles away) for another resizing job on another ring which was a surprise. Both Sami and Manuel are friendly and a pleasure to work with, and you can trust that your needs would be met...

My experience with Elie jewelers was a disaster. I placed an order two and a half years ago. On pick up day I discovered they’d sent me the wrong item entirely—different design, terrible quality, nothing like what I ordered. They said they wanted to order it again, I agreed even though the store and experience was already a letdown. Due to personal circumstances, I couldn’t pick it up. You would think they would be willing to work with their customers. When I recently contacted them, The staff was unhelpful when I explained my situation. Worst of all, they refused to refund my $1,200 deposit, claiming it would “unbalance their financial books” after all this time and sorry that's our policy. Ok I'm reasonable may I please have a store credit? To which the owner replied no. Here I am trying to find a amical resolution so we can both part ways happy. I was even willing to except a %50 loss on my $1,200 deposit, call it a restock fee. No flexibility at all. A ridiculous “discount on a future purchase” was the best they offered for a store I’ll never trust again. This is not customer service—it’s a shameless money grab. Avoid this scam of a store...

Been going to Elie's forever for all my jewelry needs and Elie himself always took great care of me back in the day. They custom made my fiancé's engagement ring and did an amazing job! I don't buy alotta jewelry but when I was looking for a jeweler they were the only place that didn't try to force me to buy anything. They worked with me and my budget and got exactly what i was looking for at an amazing price and honestly straight hooked me up! They're the only jeweler I will go to. Super friendly staff no pushy salesman or sales tactics. They will work with you on pricing to get you what you need/want. While Elie's retired and no longer is in there everyday. his staff there absolutely continue Elie's customer service approach and are super friendly and helpful. Seriously cannot say enough nice things about this business and the people who work there! If you need jewelry custom or otherwise this is the place!! Been going there for years and will continue as long as they are in business. Cannot recommend...