David's Bridal Charleston SC — Local services in North Charleston

This is for the alterations department. I had a terrible experience with alterations and eventually walked out of David's Bridal with my dress the was still not done correctly!! I had asked for my dress to be hemmed, bustled, sleeves added and added material in the skirt of the dress. I returned for my appointment, after 4 weeks, with the sleeves not attached and loose in my dress bag, the bustling was incorrect they only tacked the top layer so when bustled the under layers were loose and showing. I was told that I would have to return in 3 weeks for the rest of the alterations. I was assured by the employee that she would personally ensure that the rest of the alterations were handled by her. Two weeks into the three week waiting period, my mom called to ensure things were on track with my dress, they then informed her that they had questions and didn't know what needed to be done on the dress. I called that same day multiple times with no answer. I drove down to David's Bridal and that is when they informed me that the whole alterations department was new, so everyone who had been working on my dress was now gone! I explained what needed to be done (detachable sleeves and bustling correction) and came back the next week for my appointment. I arrived for my appointment at 4:30 pm, the sleeves were put on SO WRONG, it made no sense. The placement was all wrong and they were hanging off my shoulder and was told continuously that I do not need snaps along the top because they will stay when placed correctly. We checked the bustling and again the under layers were still hanging out. The manager and her boss, Taylor (I believe) told me that they would work on the dress right then and I could pick it up later that night. I returned at 7:15 pm and the dress was still not done. McKayla was amazing in trying to help even though that is not her department and so I told them I could come back Monday. I went back Monday at 4:30 pm and the sleeves were STILL WRONG!!! This was now the 3rd attempt at correcting the sleeves. The snaps would come undone with any small movement, the material was folding and there was gapping. The most infuriating part was Taylor making excuses as to why all these things were happening. She even proceeded to tell me that she did not stitch the under of the sleeves closer together because she didn't think it would fit, I don't understand why more measuring was not done if that was a concern. Also if alterations had expected gapping between the dress and sleeve I should have been told so I could make a better decision. I ended up leaving with only an $85 refund and sleeves incorrectly placed 3 TIMES!! I felt like the manager was more apologetic and trying to do more but her boss stepped in and only issued an $85 refund. She was apologetic at ALL and rude! This is not the experience I expected at a bridal shop who works with bride's ALL THE TIME!! This is one of the most important days of my life and I did not feel that Taylor handled this situation with care.

I would NEVER have a dress altered...

I bought my wedding dress here 10 years and had the best experience! I walked in with no appointment because I happened to be with a bridesmaid that was trying on her dress. I stumbled upon the perfect dress while I was with her and the girl that helped us was so sweet, so tentative and made me feel so special. With that experience in mind, I thought I just had to get my vowel renewal dress here as well. Shame on me again, I know, but I did not have an appointment this time either. I was spending the day with my mom and thought we would stop in and I could try on the dress that I had already picked out online to see if I liked it in person. You would’ve thought I committed a murder the way they made me feel. They were pushing me out the door telling me I had to come back another time when I had an appointment. There was literally only 1 other customer in the whole store and at least 6 workers so I asked if I could just try it on real quick and they finally allowed me to and told me fill out a walk-in form (so clearly these are accepted). All the workers were behind the counter, some were standing while others were sitting on the floor chatting and gossiping so I guess I interrupted their social time. The girl that was “assisting” me didn’t even pull up the dress I wanted in their system but just looked at the picture I had and said she didn’t have that one because it was a clearance item, even though no where online did it say clearance and I ended up paying close to reg price. She told me to look around and pick out at least 5 other dresses which I thought was odd. I didn’t even want to be there anymore because of how they made me feel but I pulled a couple then all of a sudden lo and behold I found the exact one I showed her online. When I let her know she got more of an attitude so I said in front of everyone that was sitting around that I did not feel welcomed here and was not being treated respectively. Everyone just gave me a blank stare, even the manager. No one showed a single ounce of remorse, there was no action to make me feel wanted in the slightest, and of course no apologies what-so-ever. Once I tried on the dress I found online I knew it was the one. I contemplated walking out and just purchasing online but since she said she would match the online price I completed the order in store. I needed alterations but when I picked up my dress nothing was mentioned to me even though I was told several times when I had it on that I would need them. If I was a first time bride I would have been devastated by this visit. I will never do business here again and will share my experience with others that mention coming here for their wedding needs because no one deserves to be treated like garbage just because they walked in without an...

My mother and I went there today looking for a purple sash to add to a dress that I had already bought else wear for my upcoming wedding in October. We were greeted and asked if they could help. I asked about any purple ribbon or sash that I could add to my dress... I guess she thought it was for a child so she walked us over to the kids area and showed us a bow that I really LOVED the color of, but again it was for a child not an adult, but I didn't specify. She kinda walked away after showing us. So we walked around and looked at different dresses and I found one on the bridesmaid side because I was looking specifically for a black dress. No one ever came back to ask how we were doing, if they could help or anything. I was carrying this dress around and then I had to ask if I could even try the dress on. She didn't show me to a dressing room or offer to help just a yes and pointed to an area. After I tried on the dress I came out on the platform where the brides stand to get a good look. Again no one asked how we were, if we needed anything, NOTHING. My MOM ended up finding something purple in the store to add on my dress... not an employee.(there were several so not like there wasn't someone avalible.) I was there standing next to another bride in a actual white wedding dress and she had help with everything and yet no one spoke to me. I happen to see a black vail and my mom and friend who showed up ened up helping me with everything. We were there for like an hour and not once was I offered any heIp . I just felt really upest at my over all "BRIDAL" experiance, especally for somthing I wanted to experiance and rememeber just like everyone else. I feel like I wasn't taken seriously just because I wanted a black dress and not a bridal gown. After a few facetime calls to loved ones I SAID YES TO MY BLACK DRESS!!! Although I am exteamly happy with the dress I chose, I was completly heartbroken that I wasn't taken seriously as a bride just because my taste is a bit different. I have been looking forward to these moments for a long time. I didn't get to hold the little sign and celebrate like most brides or anything. I wasn't helped or given the time of day. I truly felt judged, and I was ignored. Even at check out I was questioned who helped you today I said no one. Also even after I said I wanted to purchase the dress, a veil, and a sash that I had in my hands, it felt like they were trying to talk me out of it and it just got weird. Not even an apology. I still ended up purchasing my dress, veil, and shash and I LOVE them but I was just VERY disapointed and upset with the over all experiance that was suposed to make me feel like a bride, much less like a paying customer. I truly felt judge and was treated like I...