Kohl's — Local services in North Richland Hills

BEWARE OF KOHL’S CASH!!!! IT CAN MAKE YOU PAY FOR SHOPPING WITH KOHL’S!!!

Kohl’s cash is given as a reward when you purchase an item. Lets say you have a 30% off coupon, and you purchase an item that is on sale at 75.00. You get the 30% off making the item 52.50. This gives you $10 Kohl’s cash to spend the next week. (If you return the item and you haven’t used the Kohl’s cash, you get the full money back and they just take away your Kohl’s Cash, which makes perfect sense.)

However, lets say you went shopping and purchased another item at 75.00 and you have a 30% coupon to use again and you want to use your Kohl’s Cash. They deduct the Kohl’s Cash of $10 prior to applying the 30% off coupon so now you are paying 45.50 for the item. Still a deal but it means you really only earned $7 Kohl’s Cash, not $10. Deceptive.

Now, you’ve had a change of heart on the first purchase. When you go to return it, you are told since you used the $10 Kohl’s Cash, you are refunded only 42.50. (that really only amounted to $7). Deceptive.

If you have a change of heart on the second purchase, when you go to return it, you will be given the full amount you paid for that purchase back plus $10 Kohl’s Cash to use. This would appear to be a fair resolution except their seems to be no consistent date for how long that Kohl’s Cash is good for! I’ve had them tell me I had to use it in a week and anywhere up to a year. Most frequently, the Kohl’s Cash I am refunded expires before I can use it. That is where the deceptive trade practice becomes most obvious.

So where are we on what we spent in the example and what we got back in the example? Paid 52.50, got back 42.50. Paid 45.50 get 45.50 back plus 10 Kohl’s cash to spend, which expired. Therefore, the result is that you paid Kohl’s $10 to shop with them! Deceptive trade practices.

I am sure most folks haven’t caught on to this. I don’t know about other shoppers, but I can’t shop at a store that uses deceptive...

Me and my husband went here last night for Christmas Pjs because a friend had given me a 25% off coupon. Everything was fine until we went to check out. The check out lady asked if I had a kohls membership card and I said no, she tried getting me to sign up and I said I’m not interested because I don’t really shop there and she apparently didn’t like that answer. She was the most combative employee I’ve seen in any department store. I handed her the 25% off FRIENDS AND FAMILY coupon and she started questioning me where I got it from. I told her a friend gave it to me and she said it’s membership only and I can’t have it unless I get a kohls card. Are you kidding me? I told her I didn’t understand how it’s membership only when the coupon is on their website for everyone to use and she told me to pull it up bc she didn’t believe me so I did. I showed it to her she said “see?” And then scanned it and said what my total was. Didn’t say much of anything after that. I didn’t really ever shop at kohls anyway but I will never go back to another one if this is the kind of treatment I’ll receive for spending my money there. I was so confused and still am as to why she fought me so hard on the coupon. After she scanned the same exact coupon on my phone she told me only members with kohls are allowed to have physical coupons. Now I doubt she was telling the truth, I don’t know what her problem was. I was having a good night. I was perfectly pleasant bc I work in customer service so I get it but that was just not ok. She needs to go through training on how to treat customers because if she did that to me she’s gonna do it to someone else who’s not gonna be as nice as I was. I assume she was just mad I didn’t want...

Hazel at customer service was very rude to me during my return. I wanted to return some items that I bought today at the Lake Worth Kohl’s and re-purchase it again with a few more items that were from this location. I explained to Hazel why I wanted to do this because on “Retail Me Not” they offer a $15 cash back when you spend $75 and I didn’t notice the offer until afterwards. When I told her this she said “we’re not doing any coupons this week” I told her it is not a coupon, it’s a cash back deal offered by “Retail me not” she then demanded that I show her the barcode for the “coupon” and I told her once again it is not a coupon, it’s a cash back deal when you link your credit card. She then asked me, rudely, when I bought the items that I wanted to return and re-purchase. I told her I just bought them today. She then gets called on her walkie talkie and she tells them she can’t come over because my transaction is going to take a really long time (rudely). She process to dump my items out of the bags while handling them like they are contaminated. She does the return and doesn’t tell me until after that my clearance items that I bought at Lake Worth would not ring up the same price because the stores price them differently. I ended up canceling the whole thing. Hazel definitely needs to learn how to properly speak and deal...