Pet Palace - Hilliard — Local services in Norwich Township

Our dog died under the care of Pet Palace – DO NOT take your dog to Pet Palace if it has a significant health condition. They are not trained for monitoring your dog’s health – they only check if your dog is eating their food. (We do appreciate the staff trying to work with our dog on getting him to eat better). Our dog had congestive heart failure and was doing well when we dropped him off (vet was happy with his recent blood and urine tests), but was nearly dead upon pick-up from boarding. He had to be put to sleep a few hours after being picked-up from boarding. You can imagine the shock of coming back from a family vacation, anxious to see your dog and finding out he’s about dead. The only notification we had from Pet Palace during his stay was that our dog had not been eating well for the past few days (on day 8 of 10 of boarding). Upon pick-up from boarding, we noticed our pet had multiple problems: dehydrated, blisters on mouth, unable to walk, fixed stare, unable to open mouth, terrible smell out of his mouth, brown teeth. It’s shocking that no one at Pet Palace could pick up on these signs of trouble. After taking him to vet emergency care, it was discovered he was in severe kidney failure and was dehydrated, Not drinking water is a very bad thing with congestive heart failure medications. Pet Palace does not document how much water your dog is drinking. If someone had told us how bad our dog’s health had deteriorated, we could have moved him to our vet, come home early, or had a family member get our dog. But there was no notification. There is no vet on staff at Pet Palace, though they have up to 100 dogs in their buildings. Pet Palace website says “If medical attention is required, we will transport your pet to your personal vet with your approval.” which they absolutely failed at. Our vet recommended Pet Palace thinking they would have better care as our vets’ boarding had little care over the weekends. Our vet now regrets recommending Pet Palace. We are now in pain from losing our dog, thinking about the lack of care he received, and the lost time we could have had with our dog. We asked Pet Palace before boarding if they are able to care for dogs with congestive heart failure, which they said “yes” to. I wish they had been honest and said “no – we are not trained to care for pets in that condition”. If you love your dog, do not take them to Pet Palace. Pet Palace should not accept any pets with serious health conditions.

I should state that Pet Palace was friendly towards us and our dog. However, the response from the company is inaccurate. We proactively called on day 3 and all indications were that our dog was doing well. There was a call from Vet Palace on day 8 and day 9 only about our dog not eating well (for past few days prior to that). I asked about water intake at that time and they said our dog was fine (which was inaccurate and they have no way of measuring that). There was no information about the dog being in bad condition. There were multiple signals that should have been caught. We received no information that our dog's health was deteriorating significantly nor was our vet...

This review of Pet Palace in Hilliard is long over due but after our emotional rollercoaster the last few months I am just getting to a place where I can write it. We have used this location for many years. First with our 2 dogs that passed away of old age and again with our most recent pet Maddie, our rescue that we had for 5 years. Maddie had been boarded with Pet Palace for one night in October. In the morning on our way home we received a call from Erica that Maddie was not herself, had pale gums and a low body temperature. They called our local vet who recommended that Maddie be taken to the emergency room. Since we were on our way home Erica took Maddie herself. Maddie was seen in the nick of time for a ruptured tumor in her stomach. The staff at Medvet said if not for the fast acting response of Erica and the entire team at Pet Palace we would not have had Maddie with us. Unfortunately, we did find out a week later that she had cancer and she passed away in December. Not only did Erica take Maddie to the emergency room she called me a few times afterwards to see how Maddie was. If not for the incredible staff at Pet Palace we would have never had the precious gift of a few extra months with her. She was an amazing dog and I am so incredibly grateful for their fast response in recognizing she was so ill and for their concern and follow up afterwards. When or if we are ready to get another puppy I will still use Pet Palace. Thank you...

Pet palace is a great facility to take your pup for daycare! Brandy the manager at the hilliard location was so accommodating and helpful in assisting me when I had to work though some anxiety with my dog while I was at work. She and the staff are very knowledgeable about dogs and their behavior and offered great suggestions. I feel the care my dog received while at this location was absolutely top notch, and every day I came to pick my dog up, he was so happy and I could tell he had a great day. You can certainly tell the staff cares when you come in to drop off your dog and they are always friendly. At pick up, they give you a great analysis of what your pup did through the day. There is nothing more important than feeling comfortable with the facility and staff when you are leaving your fur baby. Additionally, the facility is always very clean and tidy. This location has easy booking and great hours, with early and late drop offs and pick ups to accommodate varying work schedules. They are happy to assist with any special requests, and have options for one on one interaction with your dog throughout the day or group play with he other pups. If you are looking for a daycare of boarding, I highly recommend this location. The service, friendliness, knowledge, and cleanliness of this location set it apart from all the rest! Thank you Pet Palace Hilliard, you guys rock! Torin and I thank you for all...