Sugarcup Trading — Local services in Oak Park

Michelle Vanderlaan the owner of Sugarcup Trading Co went on to a BST Facebook group to sell a toy line called Maileg utilizing a “Make Me An Offer” scenario. Being that one of the items is no longer sold by the manufacturer the owner took to this particular Facebook group as it was designated for those that collect this brand of item. The owner posted on the group that the item that she had was “Brand New - Stored away”.

Initially the item was purchased on May 21st. After not receiving information that the package had been scanned 7 days later I reached out to the owner to inquire as to what was going on. She confirmed it had been shipped but would get back to me to find out what was going on. After waiting a business day to hear back, and not receiving information I reached out again in which she said her store associate had called and the woman at the post office said it wasn’t there but on its way due to not getting scanned.

The package was paid for on May 21st and according to post office information wasn’t received until May 26th. Finally, the package arrived on June 8th.

The package was a gift, in which everything expected to be new - was not. The items were severely damaged.

I reached out to the store owner in which she said, she would refund it if I returned the item. Have you ever tried taking away a two year olds present from them? I explained that the item had already been given and would like to work out something so that there were no bad feelings on taking away a child’s gift, and to right the wrong of damaged goods. I offered the idea of a 20% off discount - the owner said no, she would actually give me 30% off as a refund on June 8th.

June 11th comes around and there’s still no refund. So attempt to contact her mid morning and end up leaving a message with her store associate. June 12th middle of the day still had not heard anything- to which attempt at contact is made.

At this point she decides she no longer wants to discount my item even when she already agreed.

Why lie...

I think this store is theee most beautiful children’s store I’ve ever seen- and I used to own one! Thank you for bringing such lovelys to oak park. Been there several times and sales people ALWAYS sweet. Unusual items and great quality. Love shopping locally - they help to support the coummuniry. Never can compare to chain retailers!!!! I have 4 grandsons and another one on the way and wouldn’t think of going anywhere else....

i got a gift card from my partner for mothers day and we went in today!! i loved it so much 😊😭 got some goodies for my sweet boy!

i am now using google reviews as a way to try and find the person who we frickin loved that was working there!!! LIZ!!! plz! i am trying to find you on insta, you are so good and me n my partner grahm wanna be friends online even tho we’re moving 😭 i am @butter_mochi, would love to keep in...