Bellagio Jewelers — Local services in Oak Ridge

Beware of Bellagio Jewelers – Dishonest, unprofessional, and careless!

My wedding ring broke in less than a month of wearing it — a diamond had completely fallen out. On July 15th, I brought it to Bellagio Jewelers for repair. They took my ring, gave me a ticket, and even wrote down my phone number incorrectly, which meant I never got a single update.

After weeks of me calling and chasing them, they finally told me on August 1st my ring was “ready.” When I went to pick it up, it was immediately clear they had no idea what they were doing. They were completely confused about the insurance coverage I had purchased, and kept calling a so-called “manager” who apparently never works there — and may not even exist.

When they finally brought out my ring, I was horrified. Instead of properly repairing it, they had done what looked like a cheap, sloppy patch job. The diamonds looked dusty, cracked, and glued together. Where one of my three rectangle diamonds should have been, they had filled the space with half a broken diamond and a tiny mismatched stone. There was still a gaping hole where the original diamond had fallen out! My ring looked ten times worse after their “repair” than it did before I brought it in.

Even the women working in the store admitted the jeweler had done a horrendous job. Instead of owning their mistake and replacing the ring, they tried to upsell me on a brand-new ring and told me I just needed to “pay the difference.” Absolutely unbelievable.

Since August 1st, I’ve been told my ring was “sent back to the jeweler,” but I’ve had zero calls or updates. I’ve asked twice to speak to a manager and was told “the manager doesn’t work here” — then the employee quickly backtracked to “he’s not here.” The dishonesty and lack of accountability is shocking.

At this point, I have no confidence in Bellagio Jewelers. They are running what feels like a scam, selling low-quality diamonds and providing terrible service. If I don’t hear back immediately, I will have no choice but to report my ring as stolen.

Save yourself the money, the stress, and the heartbreak. Do not trust...

We were on vacation from Liverpool in the UK and my wife took 2 loose diamonds which she had wanted putting into a ring for over 6 years. We have been coming to Florida for over 20 years and always look for a diamond ring for my wife as the designs and prices are so much more competitive in Florida than back home. We found the Bellagio while shopping in the Florida Mall one evening and were greeted by Craig the manger of the store. We showed him the diamonds and explained what my wife wanted, he took his time to show her several options. He was very attentive without being pushy and made sure she was completely happy with her selections before finally giving us a very reasonable price. In fact we were so impressed with price that we decided to look at some of the other rings that were on sale in the store and finally came away with another 2 beautiful rings. Craig ensured us the rings would all be ready before we travelled home and gave us a collection date of 2 days before we travelled home. All four rings were ready at the agreed date/time. When we went to collect the rings my son and his wife came along and were also impressed enough to buy a diamond ring themselves. If you are looking for diamond jewellery of any kind, make sure you visit here before anywhere else I guarantee you will be more than happy that you did. I cant recommend this store enough for the quality, prices and the service received we will certainly be calling in again on our next...

A Jewelry Store Like No Other!

Bellagio Diamond is the epitome of elegance and quality. From the moment you walk in, you’re greeted by a stunning selection of jewelry and a team of knowledgeable, friendly professionals who make you feel valued and understood.

I was searching for the perfect piece to mark a special occasion, and Bellagio did not disappoint. Their diamonds are absolutely dazzling, with a brilliance that speaks to their superior quality. The staff took the time to educate me about the different options, ensuring I made a confident decision without any pressure.

The entire experience felt personalized and luxurious, from the beautiful showroom to the exceptional customer service. Bellagio Diamond is more than just a jewelry store—it’s a place where moments are made unforgettable. Highly recommended for anyone seeking timeless beauty and...