Best Buy — Local services in Oak Ridge

Be aware of BestBuy located at 8350 S Orange Blossom Trl.

We are all aware that Florida is a glorious area, but, unfortunately, It hosts many employees who are highly skilled in deceiving and scamming clients.

To all international travelers, if you think USA BestBuy offers ( specifically this location ) the best deals, it is not worth it.

A ) BestBuy trained scamming sales Agents;

I visited the above BestBuy store on December 28, 2021. I liked the displayed Samsung Z Fold 3, 5G.

A lady agent approached me to show me how good this device was. I told her I was going back to Canada in two days and would buy it from there . she convinced me, BestBuy is the same in the USA, Canada and Mexico, and the coverage will be valid in Canada.

A week after I arrived in Canada, I started to have troubles with the Z fold; the battery dies in two hours, become very hot quickly. The screen turns on and off by itself. You hear the ring tone, but u see no notifications; side buttons are useless even when you set them up correctly. Keyboard lags while typing, improper display of websites on both screens, same application icon listed twice, no visual voice mail or Wi-Fi calling,

Samsung member app offers are only available for USA residents. If you are not, you still see the promotions, but no way to get it. You have to provide a USA address and not a Canadian address. And there is a lot more.

I never contacted BestBuy. Instead, I got Samsung customer service several times, and all that they do is access your phone remotely, play with the settings, and tells you nothing wrong, but you are the one who uses the phone and knows there is a problem.

Most recently, I was holding the phone in my hand and got very hot, to the point I let it go, fell and now has a scratch and indentation at the edge of the frame. It's only seven months old.

Yesterday, I remembered I purchased extra coverage from BestBuy. As Samsung customer service is useless, I decided to contact BestBuy Canada. I learned from them that BestBuy USA and CA are not one company, as the sales agent told me in Orlando when she convinced me to buy the Z fold with the extended protection and coverage in the USA. Here the big shock comes into place.

B ) Best buy USA customer service:

Yesterday, I contacted them to initiate a claim process about the battery, the software malfunctioning, the speakers and the recent physical damage; I spoke to 9-10 agents, the most unprofessional, inexperienced, rude people I ever encountered.

I spent 30 minutes every time I talked to them, the first agent was typing while I was talking. She told me, she documented my case, and any BestBuy agent can get access to it.

First, she apologized because I was misled by being told that BestBuy in USA and Canada are the same. She confirmed the incorrect information and offered me to bring the phone to a USA-based BestBuy store, which was not practical. My counter offer was to get it checked in Canada. She then, transferred the call to another agent who might help.

Additional 10-15 minutes of waiting resulted in ( how can I help you ). Politely I said, can you see your colleague's notes? His shocking answer was that ( there were no notes ). After extra 30 minutes of explanation, he transferred the call to the other ghostly correct department. I requested that his notes be accessible so I would not have to re-explain myself.

I called that ( the kick-out transfer ); he put me back on the main menu. After pressing different numbers, I ended up with a feminine voice ( How can I help you? ). NON Insane person would say ( not again, you are the third one? ), her reply matched my tone, ( Can you hold please ) and bang, hang up.

last call was different. Why? Well, I met the least professional, the experienced rudest, and the less trained creature for the first time in my life. After 30 minutes, Loudly, he said, sir, the phone system is failing; I can not hear you, call us back if the call dropped; and...

What a scam and extremely poor customer NO service at this location. But honestly, it seems like most Best Buys have the same bad employees and terrible service.

Stopped in this store and spent 3 hours talking with an employee in the Magnolia TV section a few days ago. Pablo was very helpful and answered my questions and said I was free to come back and hook up my PS4 to the 2 TVs I wanted to buy and make my final decision. I was torn between the new Sony Z9D ($6,000) or the LG E6 OLED ($5,000). The last time I asked to do this was literally 10 years ago at a different Best Buy, which accommodated my request and allowed me to test TVs before eventually purchasing. I was expecting a similar positive experience.

Went in tonight to test out these 2 TVs. I came prepared with my PS4 System, cords, extension cables and several carefully selected Blu-ray and PS4 games to use as a test standard. This test should have taken under 1-2 hours in total. Considering a $5,000-6,000 purchase, this is not an unreasonable request for testing.

After waiting over 20 minutes for an employee to help me with the setup, I was able to get hooked up to the first TV (LG E6). It took over 10 minutes to get this done and figure out the remote for TV Picture Settings (with the help of the Best Buy Employee no less...who seemed unfamiliar with TV Settings and how to adjust them!). Finally, all is setup and I am free to start my testing.

Literally 5 minutes into testing my first movie, a different Best Buy employee walks up to me and tells me that I must put the TV back into "Demo" mode and disconnect my system. Why? Your store gave me permission to setup this demo and test! And I am literally the only person in this area (8pm on a Saturday night) and with the exception to a few straggling kids with their parents, there are literally ZERO customers in this area of the store. And definitely ZERO potential and serious buyers anywhere near this area of the store.

I asked to speak with the "Store Manager" after this incident. Instead I got the "manager" of the Magnolia TV area, Jose. Jose was down right rude, dismissive, condescending and called me "bro" every sentence. He is the poster child of BAD customer service. I was being treated like a small child that didn't deserve to be in this area of the store without a parent.

When I asked if he valued my business, especially when I would be purchasing a very expensive TV, he actually told me "NO". He did not care that I was trying to purchase a TV from Best Buy today. He did not care about my business. He did not care about me as a person. He acted like a THUG and if I had any say in it, after an encounter like that, he would be FIRED from my store.

Jose actually "asked" me to leave the store and not come back. All because I asked him questions. I was not rude, out of line or anything of the sort. There were no tempers being lost, curse words tossed out or anything of the sort.

TLDR: DO NOT EVER SHOP AT A "WORST BUY". I for one will be spending the $10,000+ on my new 4K HDR TV and Atmos Sound System from other stores. Which by the way also includes tons of movies, video games, cables, and all the other things Best Buy sells. Today cost your company a lot of money for many...

Bought 2 phones, 1 tablet, and the best buy protection plan. Had to go to another location to pick up one of the phones, the original location only had one. When we picked up the phone, it was wrapped and a red tag with my name. At which point we went home and started transferring all of our data from our old phones to our new phones. It wasn't until I got to a certain app that when I went to enter my information, somebody else's email and password was already stored. Which made me believe they sold me a refurbished phone. I called and spoke to 3 people on the geek squad who finally told me I should reach out to the store. When I reached the store, I asked for a call back because they were busy. I explained the situation to the manager, and she advised me. I could bring it back to that location. And they would replace it with a new phone. When I got there, I was advised differently that I had to go 25 miles to the other location. Because it was in their inventory. I had to explain the situation for the 15th time. They took it over to the Geek squad and was told that there's nothing wrong with the phone. It's never been used or nobody's information. At which point I showed them the photos I took from my old, she said. Well, we don't have the phone in stock. We can order one for you. I said, "You know what? I don't want you to order one for me. Just refund the money," she said, okay? We have to charge a $45 restocking because the box was open. I said, "Excuse me," she said again, and I said, "That's ridiculous. Of course, the box is going to be open. Well, we have to now resell this as refurbish. So we have to charge you $45. That is the most ridiculous thing I have ever heard. So, I was done being annoyed. I just paid the $45 and did not order a new phone. There's really nothing wrong with my new phone. And I kept it at which point the next day. I called regarding the protection plan protection plan. I wanted to get a refund on that 1 particular item. At which point I was explained. Oh, that's not how it works. This protection plan works based on any item you buy at Best Buy. Which is not how it was explained to us. So what I was told over the phone was if I went and bought an entire kitchen worth of items and 3 TVs and 4 PCs, it would all fall under this protection plan. I was advised during purchase that it would cover my phone, but I already have coverage with my carrier. I canceled that as I believe it's just an upsell. Also, for reference, there was no back of the box from the phone, and the Serial and IMEI number on the phone and box did not match. They were still very persistent that the phone was brand new. At this point, it's principle. It's either someone's going to reach out from Best Buy and say okay? Or I will contact corporate. Also irony. The person who sold us all that. It was he last day of...