Ocala Furniture Outlet — Local services in Ocala

Mrs.Thompson yes that’s my name so they know who’s writing this review! My review is base off promises never kept!!! When my husband went to buy our furniture he was told it would be a 10-15 day delivery which was also included in the price we didn’t mind because they stated they would deliver assemble and take all unboxed items with. Which sounded pretty cool. We payed cash our entire bill!!! Not easy but we didn’t want to finance. After the 10th day I called to inquire about delivery and if they had received our items that’s when the bs started the said our furniture was delayed and wouldn’t arrive till the 13th and most likely delivered either 17-18 they don’t deliver on Sundays okay on Friday the 17th I called to confirm they received yet again all our furniture and was told the furniture was yet again delayed till the following week Monday the 20th frustrated now I asked to speak to a supervisor or manager I was transferred to Sean this is when the promises made where not kept he stated they would be receiving our furniture on the 21st and since we waited so long for them and delivery he would set it up for next day delivery here we are on the 23rd and I still have no furniture and no definitive date on when I will get my furniture delivered!!! I would have given them ZERO stars if able for lack of communication and knowledge on how long it would take from purchase to actual delivery. See because if I was informed I would have taken my hard earned money and done business somewhere else where I would have all the answers to my questions and concerns along with a faster turnaround on receiving my fully paid for furniture. I don’t recommend them unless you plan on waiting a month for...

Staff is very friendly. However you need to watch out for their delivery fees. I was charged $200 which included assembling the furniture ($70 for assembling). It turns out that all the delivery people had to do was to take the furniture out of the box. I called the place and they gave me back $50. The other issue I had is that one of the night stands came ripped on the side. Unfortunately, I had to take it back, they didn't care to send me the replacement, I had to bring the night stand back to the store and they gave me the one that was on the floor. I was told "I was lucky" because If they had to order a replacement, I would have had to pay another delivery fee. Not a...

Selena is an awesome asset to your team. She greeted us, introduced herself to us and asked what we were looking for. When we told her we were just browsing she was kind enough to give us our space however watched us as she could tell the couch we were looking for and approached us and informed us the couches come in different shades. She offered to look up the colors to which we were curious as that would be the deal or not. We purchased the couch. She did her job well and we were impressed with the letting us look without having someone follow us around which is how I like to do business. ...