Authorized Retailer UScellular & T-Mobile — Local services in Oconomowoc

ZERO stars. Just asked US Cell about an extra $100/line(2)/month that they have been charging us the past three months. We requested a 30 day upgrade while we traveled so we could keep in touch with family. It never worked and better yet, they have decided to charge us for it every month. After a 25 minute phone call and several, "let me talk with my supervisor" and " I'm calculating your per diem", she told me they would credit us back $300+. I said a quick look shows more than $400. She then "talked to my supervisor and he said we will not give any credits because you called after they were paid by your account (auto debit)." It was paid yesterday, by the way, that's when I saw it. We have been with this company for a very long time and this is how they treat us? Go anywhere else...

We ordered a new Pixel 6 through US Cell and received it yesterday. We struggled with the sim card door once we finally got it open and got the sim card it, it would not work properly. Tried to get the sim card door open again and could not. Took it to a US Cell store and they could not help after a couple attempts to get the sim card out. Took it to the Oconomowoc store and between Jeremy Stone and Nathan Zambo, they managed to work the door open, pop out the sim card and get it re-installed correctly. Apparently it was just a little bit out of the track which was causing the phone to not send or receive calls and texts. Five Stars to these guys for helping me out knowing I wasn't even...

Luis (not sure if spelling correctly) needs a raise. He has good customer service and brought his own tools to help reset my my phone to factory settings when my screen was broken. No one else could do it. I went there on a day when Luis wasn't there and they called him on his day off. He answered and did his best to help but I eventually had to come back when he was in the store. He then did whatever magic he does to help me with my phone. When anyone else would have given up, he got the job done and was kind and patient through out. Give him a good raise cause that store would be lost...