Verizon — Local services in Oconomowoc

I hate change. Don't we all?! I don't like when Microsoft changes a platform, I despise that Gmail isn't exactly like Outlook, and when a grocery store rearranges inside it makes me want to shop elsewhere. To that end, I have dreaded the day where starting a new mobile plan was unavoidable. I imagine most people are in the same boat. Mobile stores are the new DMVs. You can't go into one without planning your entire day around the inevitable 5 hour sacrifice you're signing up for. The DMV is actually quick and painless nowadays, and I've learned a trip there is nothing to dread. The only GOOD thing about having to walk into a mobile store, in my opinion, is being able to say, "I'm starting a new service...what can I get for free." Well, Verizon here in Oconomowoc definitely changed my mind on all of those fears and assumptions. Brian and Sam were beyond fantastic, going way above and beyond to ensure I had everything set up, working, and understood the ins and outs of all that was new to me. It still wasn't a speedy adventure...it simply never will be when having to port over numbers, cancel existing service and start new, get everything set up for the first time, etc. However it was not only NOT painful, but rather enjoyable... I know, that's crazy right?! They were great to work with and very knowledgeable, making sure I had no questions unanswered. Verizon also surprised me with its clarity in billing. I haven't seen a phone bill in ages since my prior employer always handled the company's cell phones. What I remember from days of old was the mind-numbing, brain-paining confusion trying to sort out what the charges were. Much like cable bills still are today. But Verizon made a big step above the rest with a really well-organized bill that I can actually make sense of, even as a layman. Those factors, plus all the additional savings they found me that I didn't expect, makes this experience worth rating. And I am one of those people who never goes beyond the stars part of ratings.

Would...

Went into this store to see what kind of deals I could get in December 2024. The rep Lucas told me I could get the new IPhone for free if I traded in my phone and still had Verizon as my provider for 3 years. Since we had been with the company for 20 years I said let’s to do it. We started to activate my phone and there was an issue, so they said I could take both phones homes and bring in old one in 30 days after the data transfer was complete. Lucas said they had a sister store in Milwaukee which is closer to my house that I could trade in my old phone, which we did. The next month (Jan) we got our bill and they’re charges for the phone. I call them and they tell me that I never turned in the phone. I’ll let them know I have the receipt from the other store and they need to check with them. They tell me they would fix it. February roles around and we are still getting charged for the new phone. I call again and they tell me that would fix it. March comes and we finally see a credit so I think it is resolved, but come to find out it’s just a credit for my phone they finally found. Now its April we are getting charged again. I call the store the rep says he can’t do anything and Lucas is the only one that can take care of it. He takes down my name and number and says he will pass along the message. It’s been 4 days now and still no call. I called today (4/28) and get the same rep, he can’t help me and Lucas is not there. He suggests I come to the store and maybe I might get a resolution. I ask if Lucas has a manager and he says he doesn’t know. Pretty much no info or path to resolution is given. Morale of the story is once this is resolved I’ll never go back to this store, I suggest you stay away too. The way I have been treated after 20 years with being with Verizon is frankly disrespectful and bad business. Take your...

The store is deceitful, STAY AWAY! Brian is not an honest sales person. He stated that phone accessories (screen and case) were included in the 2-year "contracted bundle" for a newly purchased phone and service contract. He deceitfully stated that the bundled contract required a one month advance payment for an unlimited data plan which was billed to my Visa card at the time of phone and new contract purchase. Upon receiving my Verizon billing I realized that the one month advance charge was in fact a charge for phone accessories ($100.00) that were stated to be "free" within the new bundled contract. He also stated that the auto HUM monitoring device was a "free" part of the bundled package, however when I received my Verizon billing it was in fact, not included. Surprise!!! (Note: You have 14 days to evaluate HUM services and cancel if unsatisfied with the HUM service. If you don't cancel within 14 days then there is a $150.00 termination fee applied for cancellation. This was never disclosed to me by Brian, my salesperson.) Upon receipt, my Verizon billing was DOUBLE of that which I expected. A totally awful experience -

This is an independent "authorized retailer" store, not a Corporate Verizon store. Do yourself a favor and locate a Corporate Verizon store even if you have to drive a bit further, you will be treated fairly. A long time Verizon customer but will never visit this store again. This store is not worth your time nor can any of their...