Subway — Restaurant in Oconomowoc

Friday. Had an experience with an employee that lacked cleanliness. This individual had quite a bit of dandruff on his shoulders / shirt and was leaning over the food while he was preparing the order. I discovered this while another employee was processing the payment for the order to which I was then stuck. As not to embarress the employee in front of his coworker, I took the order and placed it in the trash as I walked out and decided it was best to remedy the situation with a manager at a later time.

Saturday. I got in touch with whom I believe to be franchisee owner (Lisa) and she said she look into the issue come Monday.

Monday. I received a call and it was explained to me that she reviewed the camera footage and she saw that her employee was wearing a hat? (which he was) and denied my refund. She follow-up by harassing me when I explained the situation to her. In fact, she wanted to hear nothing of it and threatened to call the police after I explained that I would file a complaint with my credit card.

I should have requested a refund at that exact moment. But I chose what I thought to be a more delicate approach that seemed more reasonable, and easier to navigate between business owner and employee vs. a potential confrontation between me and employee, and the embarrassment in front of this individuals coworker.

Cleanliness is a matter of fact when it comes to food service. No matter what. There are absolutely no exceptions to this rule.

The charge has since been disputed,...

We called ahead to make sure they take coupons. She said “yes, one per person per day”. 4 of us walk in (two adults and our two kids) with three coupons and she says “I’m not taking all three, one per group”. I reminded her of the one per person per day. “She ended up taking 2 of them but had to use 2 different cards. Then at the end I asked the young man at the register what size drink with the combo should we take. She yelled from the other end “SMALL!!”. Definitely no customer service engagement skills. Still got to use 2 coupons but was not a pleasant...

Came in on my lunch break and was patient with only 2 ladys in front of me. The girl working by herself precedes to tell me she has to do an online order.. after I was already waiting at least 5 minutes. Now impatiently preparing my sub, she was rude and rolled her eyes at me. Did not offer me a bag togo. Worst customer service experience ever at this location. And was late for my lunch. with the store EMPTY....