Tropical Smoothie Cafe — Restaurant in Oconomowoc

Rachel really knows her stuff when it comes to smoothies. I was feeling overwhelmed by all the choices, but she asked me a few questions about what I liked and made some spot-on suggestions. I ended up trying a smoothie I wouldn't have picked on my own, and it was amazing! She also seemed to really enjoy her job and made the whole experience fun.

Beyond just the recommendations, Rachel was patient and friendly. The cafe was pretty busy, but she took the time to answer all my questions without making me feel rushed. She clearly cares about the customers and wants them to have a great experience.

Overall, Rachel's exceptional service made my visit to the smoothie cafe a real treat. It's rare to find someone so knowledgeable and enthusiastic, and she definitely deserves recognition for her outstanding work. I'll be recommending this place to all my friends,...

Unsure the exact point of the ability to order for ASAP when it will not be ready at the designated time; to not give a warning to customers that their order is going to take 15+ minutes after the pick up time provided by the company website seems pretty idiotic to me. Maybe investing in a software update that allows for your teammates to pause online orders if they’re not able to keep up with demand would be helpful in the future. Oh, and it might be useful to cancel your phone & save some $ that way - saying curbside order customers need to call (262)244-5063 is somewhat pointless when there is no voicemail set up and staff doesn’t answer it. If you’re interested in a smoothie, look up tik tok recipes & make your own - will no doubt be better (and significantly less time, even including the time to get your...

Waited at the register for over 10/15 minutes.... There was nobody in front of me trying to order - just people waiting for their smoothies. I work in the industry so I completely understand needing to catch up before you take another order, but I wasn't even greeted or acknowledged. For a few minutes I thought maybe they were not taking any more orders and closing. There was no acknowledgment of my presence at all saying they would be right with me or anything. I'm disappointed at the customer service yet again. Thought I'd give this place another try but this was my same experience a year ago. Last year, person making my smoothie couldn't answer any questions about the ingredients in it and seem to be absolutely clueless as to what they were adding to it. Sorry tropical smoothie 🫤...