Bliss — Local services in Ogden

I've had family order dresses from this store before in the past & never had a bad experience. So based off that I decided to pick out dresses for my wedding here. BIG MISTAKE. After shopping around I asked how long orders take. I was told a week . My wedding was 6 weeks away so I assumed this was enough time. First I ordered dresses for our parents. Again was told that in a week the dresses will arrive & I will get a call. A week later I took in my flower girls to get their dresses . Same story a week and they will arrive . However I still hadn't received my first order, but I have worked in retail & understand delays happen. So I didn't get upset and just waited longer . 2 1/2 weeks later after my first order I decide to see where my order is. The associate tells me the dresses haven't been ordered yet. I'm angry & want an explanation to why ??? It's been 2 1/2 weeks. The associate tries to correct me by saying I placed my order a week ago . And from that week their manager who only does the ordering was on a vacation , and won't be able to order until the following Monday . Because they only order on Mondays. I'm furious by this point because now I have to correct the associate and let her know that yes I did place and order a week ago , but for flower girl dresses ! I ordered adult dresses for our parents 2 1/2 weeks ago. So than the associate realizes the mistake and asks to call me back so she can figure out what's going on. Once I'm called back , she says oh your dresses are here. "We were going to call you today to let you know". Even after being so angry with them i was relieved to know that the dresses had arrived. I picked up my first order that day, only to come home to find out one of the dresses was the wrong size. The order paper that they staple to my dress order had all the correct sizing . But for some reason the dresses I had weren't correct. I brought the dress back to the store , (on a Monday, day of ordering) spoke with the manager. Her response was well sometimes the warehouse sends us the next available size If the size wanted isn't in stock. I don't know how in the hell that would make sense to send a wrong size rather than calling. But that was her reason. She took the dress back and said she would call tomorrow (Tuesday) to see what had happened and would give me a call also with an update. I never got a call . Until Friday, it wasn't the manager it was the associate , and she was calling to say my flower girl dresses had arrived. I mention right away that I was suppose to get a call from the manager and that I hadn't and that I need to know what's going on with the dress. By this time I am 2 weeks away from my wedding . The associate says yes sorry for that mix up we will order the right size on Monday . So literally a week and a few days before my wedding . I'm so mad at this point ! Why wasn't the right size ordered the Monday I returned the dress? She said they had already did their orders for that Monday before I brought the dress in . Which I understand but knowing there was a big mistake made with such a small time frame left I thought they would have made an effort to go back and order more that Monday . But knowing that the damage is done and I will just have to wait. On the Monday the dress was suppose to be ordered I picked up the flower girl dresses, and ask if they definitely ordered my dress. Then they tell me , that the dress has been discontinued !!!! And they can't order it!!!! I'm furious with the associate ! Why wasn't this figured out last week ?That was the point of the manager promise to call me . Maybe if she would have we could have figured this out ! The associates excuse was well we have other customers to attend to..So this bombshell of news wasn't important ? Especially when I ordered the same specific dress for our parents , and now a week away from my wedding u wanna say it's discontinued but I couldn't be told sooner because they had other customers? I returned both our parents dresses . Got our money refunded . Bliss is horrible....

RUN AWAY! They would get zero stars if that was an option. I took my daughter to try on dresses for hoco since we were in the area. She found 3 she wanted to try on. We started walking to the dressing room with them and were stopped by an employee who started quizzing us on why we were looking and then proceeded to tell us she couldn't try them on until closer to Homecoming. Excuse me? #1- It's not really any of your business why we're shopping. #2- Who are you to tell us how far in advance we can buy something? #3- She was there with a parent! What made it worse is another mom and daughter came in shortly after us (we were the only people shopping at the time) and they were shopping in the same dress section we were and were given a dressing room from the same employee who wouldn't let my daughter try them on- no questions were asked of them as to why they wanted to try the dresses on like we had been asked. We know this because we could hear everything that was being said. I guess if you don't have the right "look" you're not good enough to shop there. We left and went to Dillards, where we were treated great. As we were leaving the mall, we passed Bliss again and I wanted to teach my daughter it's NOT ok to be treated disrespectfully, so I went back in and asked nicely for the contact info for the workers supervisor. (No, I wasn't a Karen lol) A girl who said she was the co-owner came to the counter and I told her what had happened. She tried making up an excuse about the other mother/daughter saying they were just trying to "sneak" in to try on dresses. I pointed out the employee who was standing right next to the co-owner at the time and said no, she told them she'd get a dressing room ready for them and there were no questions asked. When she found out we were actively looking to buy she said we could try them on. It was more for us to see how much they would try and "kiss up" than anything (which they didn't disappoint) because honestly we will never step foot in this Bliss store again. We have bought multiple dresses for dances, wedding events and other social events as well as tees, sweaters, jeans, ties and jewelry. Never again. They'd do well to stop profiling people based on not only race and gender (as stated in other reviews) but also to remember that the "Plain Jane's" money spends the same as everyone else. Kindness...

I wish I could give Bliss dresses 0 stars, but unfortunately I can’t. I will say I found a dress here that I love. I made sure and prepared plenty ahead of the time of my dance, shopping around, desiring to find a dress that will be UNIQUE & beautiful on me. I’m sad to say I very unluckily found that dress here! While in store I asked many questions regarding their policies as far as keeping record of who bought what dress & what they do to prevent matching(as much as possible, i realize there is only so much you can do!), and the lady at the store followed thru in telling me they keep record of who bought what dress & record it within their Ogden & Logan stores! I felt good about it so followed through in buying the dress. I called back a week later making sure, I wanted to know that they definitely had my style written down & school to avoid matching as much as possible. They did & again reassured me when I asked that their other store did as well. I go to the Logan store today to AGAIN ensure what I was told by staff was true, and come to find out the other store DID not have my dress written down & “doesn’t EVER do that”, & TO MAKE MATTERS worse had sold MY dress to another girl at my school To say I’m livid would be an understatement. They have horrible customer service, did not offer me any alternatives to their mistake, employees obviously LIE about policies they should be educated on, & the most hurtful to me didn’t even give me an apology for their mistake, that may not be huge to them, but for me as a 16 year old girl is just life shattering. I will get over it, but I hope that this warning stops you & others. I hope you can benefit from my sad mistake of shopping here. Allow your daughters the opportunity to feel unique & beautiful & one of a kind when it comes to dances, you cannot attain this at Bliss. Other stores WILL guarantee you attain this. Don’t mess around spending lots of money for apparently unspecial dresses & AWFUL customer service. Bliss, more like piss, that’s definitely the only emotion i’ve had shopping there. I know i’m only one customer for now, but I can assure you my sisters, friends, & any one who ever seeks advice on dances from me will never be recommended to shop here. Best of luck with your dance, you won’t...