The Home Depot — Local services in Ogden

Overall, this is an excellent store which is well stocked with very good customer service. I have one MAJOR complaint and/or warning, however. Do NOT pay for an online order with PayPal and expect to pick it up within 2 hours, or even 24 hours for that matter. On Friday 7/13 @ 1:00 PM I placed an online order for 2 LG window air conditioners and paid for them with PayPal, simply because I didn't want to bother entering my debit card or checking account number. As I write this review it's 2:30 PM on Saturday 7/14, and I'm still waiting for Home Depot to send an email telling me my order is ready to be picked up. This is a MAJOR letdown, as I had expected to be able to pick up my new a/c units Saturday morning and get them installed today while there's a break in our hot weather. It appears that this Home Depot is going to hold my a/c units "hostage" until my PayPal payment clears, which probably won't be until Monday. My PayPal account has already been charged for $385.00, but so far I have nothing to show for it. In all fairness, this may be an issue with Home Depot corporate policy, but if that's the case then Home Depot needs to post a conspicuous disclaimer at checkout stating that if you pay for your online order with PayPal, you can't pick up your items until after the payment clears. This is a HUGE disappointment, and I'm not looking forward to another week of 90-97 degree temps with my two broken GE a/c units!

UPDATE 7/16: Finally got a call from Home Depot this morning telling me that my online order was ready to be picked up. I was also told that due to a glitch in their inventory count, they only had one of the a/c units I ordered in stock. I asked the lady who called if there were any of the same model a/c in stock at any of their nearby stores. She told me there wasn't, but right now Home Depot's web site is showing the Layton store has 3 in stock, and the Centerville store has 11 of the same model in stock. Apparently Home Depot doesn't value their customers enough to put something on a truck and send it to another store 15-25 miles away. Fine with me; I'll take my money & my business elsewhere. Docked another star for laziness and/or lack of employee knowledge. The problem here appears to be on Home Depot's end, not...

I drive past this store to go to the Riverdale one. Riverdale has more knowledgeable staff and friendly people.

Every experience I had at this Ogden store has been negative. Products are fine but all the employees I've talked to are super rude. I personally don't blame the employees and think it's a management issue with them being overworked or under trained as a team.

For example (worst one first 🥇): I walk up to customer service, the only lady there is on her computer, I say hello, she doesn't respond so I'm just chilling thinking she is busy. I don't mind patiently wiating. She slowly (very slowly) raises her head from the computer and looks at me like I just insulted her entire family. I then ask if I can get a coupon checked on a specific smart product (back of coupon said certain smart products like Alexa and Philips hue are excluded). I have the product and the coupon, she just needs to scan them both and see if it works. Customer service lady took the coupon, sighed, rolled her eyes, scanned the coupon, and threw a little personality into a sassy "yeah it works". Then rolled her eyes again. It was comical. She put twice as much effort into being petty and sour than she did into scanning a little coupon. She must of been having a bad day which is fine but this stuff just kept happening.

Similar situation, but with less sass, happened but about some questions I had in the electric department about Romex and Squared D breakers.

And again when I asked about metal brackets to hang joists in the fasteners department.

And again...doesn't matter...bottom line: everyone (literally everyone) at Riverdale is way more responsive and keen on being helpful in answering questions I have. Day and night difference. The Ogden store must have a management issue...

It has so many varieties to choose from. However, sometimes it's hard to find someone who will stop and help. I walked up and down several isles looking for help and no one was available or would look around to see if anyone needed help. The cashier was really nice. I walked out feeling let down. I really needed the help, but I didn't want to have to go drag someone off their post. By the time I reached the check out stand, I was ready to go. I don't want to wait for someone to come and help me then. I guess I came in at a bad time? If it was my business, I would make every customer, who walked in the door, feel like they mattered and we're important to my business even if I couldn't get to them right away. Other customers understand if you have to divert from them momentarily to acknowledge a customer as they come in as long as they go right back to helping that same customer. However, to completely ignore a customer after they walk in and continue to ignore them as they walk around the store, is very sad I would like to my employees take turns and alternate. Maybe have more than one helping at a time and definitely have something planned out each time, a specific greeting maybe more than one so they can alternate the greeting too? When things are planned out, even greetings, it comes off very professional. People always add their own personalities to it, which is great, but it still comes off professional and polished.

I hated how I felt when I left. I felt like I wasn't very important to the people at home Depot and I wasn't in any hurry to spend my money...