Galaxy Home Recreation Outlet Center — Local services in Oklahoma City

My experience with Galaxy was OK, but not great. It started with the buying experience. I shopped online and there was a sale at Galaxy on a table in my price range. I engaged with a person online and it was a odd back and forth and at one point I was aggravated enough that I stopped messaging with them and started shopping elsewhere. The table advertised was marked down slightly because of the sale and advertised with a choice of felt color and package that included queues, rack and brush. When I inquired about that table and package I was told that it was actually a floor model and being sold "as is" and that the felt color couldn't be changed. I told them that the website clearly states that the felt color was my choice but they repeatedly said it was being sold "as is" and that was final. I actually took a screen shot of their own website and pasted it into the chat session and asked how they could advertise it like this and then tell me I couldn't get what they advertised. They said they'd talk to a manager about it and get back to me. A while later they came back and said something like "Great news, we can get you the felt covering you want!" I thought that was ridiculous. Wow, I can get what they advertised? Now I start asking about the floor model. It wasn't advertised as a floor model and, in my experience, floor model of any product are marked down considerably since they're essentially used. They wouldn't budge on offering any concessions on the table for being a floor model and said the website already had it marked down. I argued that the mark down on the website was essentially the same mark down as the other non floor models because of the sale was but that didn't seem to matter. I asked about bumping up the package that came with the table (pool queues, rack etc) to a better one and they said "No, can't do that". Ultimately I caved and bought it sight unseen without knowing if the floor model had any damage. I was required to pay a 25% deposit through a website, which I did. Then I started receiving text messages on the install. These were appreciated. They had the date, social distancing expectations, etc. All good. But then one of them said I was required to pay the balance of the purchase price a week prior to the scheduled delivery date. This was offensive to me since normally I wouldn't pay for anything until it was delivered and I'd already paid 25%. This was a floor model that I haven't even seen and I'm told that I need to pay the balance of a $3,000.00 pool table a week in advance of delivery? When I paid the deposit I was sent a link to a payment website to pay it with my credit card, but there was no link in this test message to pay the balance so I didn't pay it. Then two days before the balance was due I got a voice mail from a person at Galaxy that said I had to pay the balance by the end of the day or my delivery would have to be rescheduled. I called this person back and had a lengthy conversation about how absolutely stupid this was. They said they acknowledged that their demand for payment was earlier than previously stated in text messaging but that it was their process to make this demand since some people don't pay on time and they have to spend time chasing people down to get them to pay on time. I was furious and let him know that paying the balance on a pool table that was a floor model that I haven't even seen a week in advance of delivery was a stupid policy, but to demand it two days before it was actually due was insane, and there was no way to even pay it as no link was sent. Shortly after this awful phone conversation I got a link to the payment site and I paid the balance, against my better judgement. The delivery and setup went flawlessly. The installation crew were professional, efficient, courteous and fast. The table looks awesome in my game room and even though the purchasing process could use some significant improvement, the end...

I hope if anything that future customers will read and pay close attention to what I have written as far as this review is concerned. I purchased a 13x26 fiberglass pool from Galaxy Home Recreation (6932 W. Memorial, OKC) on 26Mar22. Salesman I met with seemed very well prepared and made it sound like the entire process would run without any issues except for such things as weather or permit issues. Project began on 29Apr22 and was to be completed roughly 3-4 weeks later. As of 01Jul22, the project is still not completed nine weeks later. The following are a list of items that customers need to be aware of before considering doing any business with this company. Project Manager (PM) assigned was not engaged fully in my project and had to correct him numerous times. Was not present on job site for any length of time. Communication is way below average with this company, from those who work in the finance dept. to the PM that was working this project. Delivery of pool itself was rescheduled four times due to from not getting it scheduled when said, crew not being available, crane not available, NOT double checking the size of the hole before calling excavation complete, etc. Crews not showing up till 1030am and taking a NAP under the tree for the first hour. Yes I have a picture of this. For nine weeks, have not had crew work on my project for more than two full days a week. Equipment was broke down every time I turned around. Plumbing was installed in a very poor manner. Crew nearly FLOODED my home due to not knowing what they where doing, installed my main line cleanout pipe backwards and caused water in the home not to drain. This little mistake cost the company $1300.00 to correct and also had to cut out a square portion of my newly poured concrete. Again PM was clueless. Current PM was fired from my project and taken over by the Lead PM(won’t mention any names) and was told by him that my project would be completed by 25Jun22, well obviously that did not happen. Had to drive to the store and meet with some type of management on three separate occasions to ask what the problem was. The last was on 30Jun22 and was told by my salesman that the lead PM said I would be done by 02Jul22. Again another false statement just to delay things and hope I wouldn’t say anything. I have been bitten in the rear twice now due to reviews on companies and their performance and this company is by far the worse I have ever encountered. They have lost three prospective customers due to seeing how I was treated. This has been such a miserable experience. I wouldn’t recommend anyone to buy a lawn chair from Galaxy, much less a pool. Oh and just a side note, the owner is unavailable to take any calls on matters like this according to the staff, guess it is beneath them and they are too busy counting their money. The only thing positive I can say about this project was Caleb, and the sub contractors that did the concrete and electrical work. PLEASE look elsewhere when considering building a pool. Save yourself...

We purchased a pool from Galaxy on May 1st. We were told that installation was six weeks out and we were fine with that timeline. When we called in late May, we were told we were on the calendar for June 16th. We called a couple of days before June 16th to verify (because we had ordered sand). We were told that we had been pushed back until June 26th. Fine, just communicate that change to us, please. On the 25th, the Galaxy deliverymen drop off the materials in our front yard. They didn't want to put them behind the fence because they did not know where the installer would want them (and also because that was a longer walk and also because they did not have a dolly). My husband loaned them a dolly. He also moved much of the delivery to the back so that it would not get stolen overnight. That evening, the installer called to ask if everything had been delivered. Ummmm, we don't know, that is your job.... On the 26th, the installation crew arrives early but stay on the phone with their boss (who is in Texas) for quite a long while. We have a small backyard and live on a lake. We explained all of that to our salesperson and she told us if we had the required space around the pool that we whirl be fine. The installers tell us that they need 6 1/2' of clearance. We told them that our salesperson said 6' and that we never heard otherwise from them until the day of installation. Finally, they tell us that they will install the pool if we agree to backfill ourselves. OK. They also seemed agitated that we would not pay them $500 to remove our dirt (we wanted the dirt for another project). The location that we wanted the pump was more than 10 feet. We knew there would be an additional charge, but it had to be $200 in cash. My husband left to go to the bank. For the extra $200, we thought they would bury the electrical pipe. No. They also left the cord from the pool light uncovered. They left concrete everywhere including my patio. They picked up trash but told us that we had to discard the trash. No one showed us anything about working the pump or maintenance. One of the installers told us to turn off the water (at about six inches) and let it sit overnight. Later, someone from Galaxy called and my husband spoke with him. This gentleman told my husband that the installers should have put a piece of tape in the pool to show us where to fill the pool before we backfill. He told us that we would have collapsed our pool as we planned to start backfilling that evening and the next morning. There was so much frustration with this experience due to lack of communication. I feel that our salesperson should have kept us apprised of the installation date. Certainly, the installers should have been prepared to explain the basics about the pool. Additionally, after we reviewed our receipt we noticed that four items were missing. We called Galaxy on Friday evening and were assured that someone would call us the following Monday but they...