Reno Furniture Store — Local services in Oklahoma City

Purchased a living set, a couch, love seat, dining room table, queen mattress, box spring, and bed frame. This purchase also included a delivery fee of $50 and an additional $25 because they were delivering to the second story of my apartment. So leaving the store all excited about my purchase, until delivery day. So when they delivered the furniture they showed up in unmarked pickup trucks with my furniture, which seemed odd and unprofessional. The two older men brought the furniture in the apartment and once they brought everything in they had me sign the delivery form, walked off and got in their trucks and left without saying they were leaving. The moral is that they didnt even setup the furniture or dispose of any of the boxes and plastic wrapping on the couches. If I was informed that the $75 delivery fee does not include setup I would have taken my business else where. After this happened I called the store sales person a expressed my concerns in which the stores sales person (Nikki) and the store manager didn't seem to concerned with the complaint. Furthermore, the bedframe they delivered also wasn't the correct size and when you sit on the foot of bed the mattress flipped up which potentially could have caused me to get hurt. With that being said and having several debates with Nikki the salesperson and the store owner they finally delivered the correct bedframe in 14 days, but they did not put together the dining room table which required all 4 chairs to be assembled, plus assembly of table, this took me 2 hours to do. Plus I had to unpackage the sofa and love seat & dispose all trash. This was a very inconvenient and difficult situation considering the customer is always right. The next purchase was a surprise for my sister. My mom was surprising her with new furniture for her place. So since I dealt with this place and I thought they would be more considerate the next time considering the several issues I experienced during the first purchase. So giving them a second, my sister found a living room set, end tables, and coffee table. So this purchase came to roughly $1,565, in which we paid cash for. So leaving the store again in good spirits since my sister was very excited and shocked. With the delivery date set & the same delivery charges applied since my sister lives on the second floor of her apartments as well they charged the additional $25.So delivery day has come and one of the same unmarked pickup trucks show up to deliver the couch, love seat, chasse, end tables, and coffee table. Once the furniture was inside, my sister noticed that the sofa was badly damaged. She pointed out the damages to the delivery driver & said well maybe if you guys invest in proper moving vehicles this could have been avoided. So the delivery driver called the store to get further directions on what to do, they advised him to bring the sofa back & they will repair it. Now if I paid to have new furniture delivered why would I want to have a repaired couch sent back to me. So that sparked an argument with the salesperson Nikki and the store owner. They said all they can do is repair the couch & not refund me my money. So after several hours of going back and forth with phone calls trying to figure out what to do they said to give them a few days and a new one will be delivered. So something told me to go back to the store the next day to look at the display set I saw on the showroom floor, entered the store & noticed that spot was empty.So I went and asked Nikki where was the display and she hesitated and said well that was the set we sold you, now keep in mind we are in the middle of a pandemic and several customers have sat on them. So they shrinked wrapped the showroom models but told me I would be getting brand new sets. So this sparked a big debt and the owner said he need 20 days to have a new set sent. Moral of the story they didnt want to refund the entire purchase made us wait 15 days after promising to deliver new set. They refund entire purchase today & picked up remaining items after...

The worst experience I ever had buying furniture!!! Nikki barely is able to communicate with you do to lack of knowledge of products and the English language. She lies about the price and the "deals" she is giving you. She does poor calculations when determining total cost. Also the delivery was late. They were smoking by my brand new furniture inside the back of the moving truck. They brought 2 brown pieces and 1 black when I asked for ALL black. When I asked for it to be corrected I was told they would have someone at my home the following day around 12pm. No one showed up until 7pm. They replaced the 2 brown pieces with black pieces. They walked out and left my front door open as if they would be back to finish up. But no they just left and there are no knobs on my dresser drawers. Just blue saran wrap ties. I am furious and will NEVER do business...

I thought this was a great store in the beginning. I purchased a bedroom set for over $2000, the foot board of my bed came broke out of the box. The sales women was only gonna give me back $100 dollars after waiting almost a month to receive a broken bed. The delivery guys left the bed in my room in pieces because they couldn’t fully assemble the bed. They stated they could fix it and would give me more in my refund. The fixed foot bored sat in the back store ready to be delivered for a week before I had to call myself and ask was it ready. Said they would deliver the next day and never called. MAKE SURE YOU GET THE FULL SCOOP BEFORE YOU PURCHASE...