Seasonal Living — Local services in Oklahoma City

We bought a 500$ Christmas tree from them less than a yr ago. This year after completely decorating the tree we see that the entire middle lights have burned out ruining one of the most festive parts of Christmas time. My mother calls up and inquires about how to fix the tree. The guy asks my mom if she has left the lights on a lot... Really. Did you just ask if we leave the lights on the tree a lot? No we barely even use it... only turn the lights on for 5 mins a day just to say we did... ( idiot ). So the guy goes on to say that we can come in and get some lights to fix ourselves or take the tree down and bring it to them to fix. My father goes in today to get what we need to fix the tree and Harold "helps" him. After being rude and short, Harold then scolds my dad for thinking the lights would be under warranty and explains to him that he has to pay making my dad feel like an idiot. Needless to say this is a simple problem that with some kind words and help could have made our experience a whole lot better but instead we will not be doing business with this place ever again. My family being self employed, we know all too well how important customer service is. We would never conduct...

If I could have given them less than a '1' I would have. I bought a Christmas Tree there and spent $500. We have always bought our trees there. After getting the tree home, our daughter happened to see one at Lowe's that she liked much better. My husband went to return the tree and discovered that we had to pay a 20% restocking fee. You can do the math, that's $100 to put the tree back in the back room. I can see if I had had the tree for weeks and they had not had the opportunity to sell it, but I had owned it for a total of 2 days. Buyer Beware!!!! I loved shopping in their store, but I will never set foot in it again. Needless to say, I kept the tree. I couldn't afford to...

I bought a wood stove from them during covid and had it installed after our remodel in February 2022. It was cold and after a couple of months the stove pipe began leaking. They had to come back last winter, same story and finally we decided to wait until summer when the sealant would seal better. I was charged $600 for an inspection and repair and I had to give them one of my new shingles. I tried for a week to talk about the poor instillation and why I had to pay after the prior instillation failed. It has been a week and after numerous emails showing receipts, voice mails and calls I haven't got a response. I won't shop...