Master Jewelers — Local services in Olive Branch

I am apprehensive to write this review based on the pretty snarky replies they post in response to the reviews that are negative. But anyway, I came in to look around- one of the staff members (I think name was Sherry or Carry) wasn't very approachable or nice. Products are way overpriced. Inquired about some of the services (appraisals and custom work) and priced them elsewhere in town where the exact same service was offered at half the price and or way cheaper. Stay away from this place, there are more fair prices and nicer people elsewhere. The way they talk to customers based on their defensive and aggressive replies to the bad reviews probably should have been my first clue to shop elsewhere for my grandmother's birthday present.

In reference to jackie's reply- I rest my case. Her reply proved exactly what I was referring to. Snarky and defensive. You say "t would not be good for a business to post replies that come off as snarky, denfensive and aggressive," but in my personal opinion, that is exactly what they are. Your reply to me is unfortunately no different. I would not not feel comfortable going back in there, especially after your reply. I am surprised you would think an individual would feel comfortable approaching you after your reply which challenged my personal opinions and views, and invited me to continue to be challenged and relive a negative experience in store. In reference to the rude associate- that was my review and personal opinion based on my experience. I need not point her out as I asked her name.

Additionally, your detailed review of your "extensive" hiring process and the various qualifications of your employees does not negate he fact that sherry was rude and unpleasant towards me. I do not feel the need to go and discuss my poor experience with you so that you can argue with me based on my personal experience with her. It does not matter that you pointed out you only have three negative reviews- this does not change my poor experience with the store and subsequent correspondence with yet another unpleasant individual. And yes, your replies come off as snarky and insincere. Obviousy, I will not be coming back in, and I will ensure to share my experience with other potential customers. A review is just that- a review- it is based on a person's particular experience.

Jackie- how do you plan on "resolving my grievances" (being my personal opinions and experiences, which you also unfortunately referred to as "misconceptions") other than to "personally discuss the actions of the associate?" Would this somehow resolve the the issues that I have that already occurred? What's done is done. Never did you mention an opportunity to help me find a gift or to make things right- you simply challenged my personal views and experience and offered for me to come in and further discuss my issues, and even point out the employee who made me uncomfortable, as though we are in a court of law. What would the purpose of that be for me? What purpose would that discussion serve? I've already discussed my viewpoints, and you've given me your unfortunately defensive response.

I find it interesting that after I called you out on some of your hypocrisies and illogical/pointless offers of resolution by discussing and challenging my problems in store, that you deleted your second reply. Your last response further solidifies exactly what I have been pointing out this entire time. Did your parents also teach you how to respect and value your customers?...

I am pleased to be able to recommend Master Jewelers in Olive Branch, Mississippi. After having my wedding band and another special ring cut off my fingers prior to having major surgery, I needed both rings repaired and resized. My gold wedding band looks snd fits great after Terry repaired it, but the sterling silver and black ring was the real miracle. It had been straightened by a friend who thought I wanted to turn it into a pendant. At first I did want to do that, because I assumed I would be able to find a new ring just like my old one and would buy it as a relacement. After days of searching, however, I discovered that that particular ring was no longer available anywhere. It was a Bob Siemon design from 1980, and, apparently, Mr. Siemon stopped making that ring. I was crushed, thinking I would never have that ring to wear again. However, Terry with Master Jewelers agreed to try to restore my ring, and he did! It looks absolutely wonderful, and he was even able to save the engraving of "Ps 30:5" inside my ring. Terry, Jackie, and all their staff were the best to work with, and I will always go to them for my jewelry needs. Thank you, Master Jewelers, for coming...

I HAVE BEEN DOING BUSINESS WITH MASTER JEWELERS FOR MORE THAN TWO YEARS NOW. I HAVE HAD THEM REPAIR JEWELRY, AND I HAVE ALSO SOLD TO THEM. I AM VERY UPSET ABOUT A REVIEW I READ REGARDING THE SELLING OF GOLD. I CAN TELL YOU FROM PERSONAL EXPERIENCE WITH JACKIE AND TERRY, THAT THEY DO TELL YOU TO CHECK OTHER PLACES TO SELL YOUR JEWELRY OR SCRAP ITEMS. THEY ARE VERY UP FRONT ABOUT THE FACT THAT THEY MAY NOT BE ABLE TO GIVE THE BEST PRICE. AS FOR ME, I LOVE THESE PEOPLE. AS SOON AS I WALKED IN THE DOOR THE VERY FIRST TIME, I KNEW THAT THIS WAS WHERE I WANTED TO DO BUSINESS. EVERY PERSON THAT WORKS AT MASTER JEWELERS IS WARM AND KIND AND CARING. TERRY GOES ABOVE AND BEYOND FOR THE CUSTOMER. HE IS AMAZING AT HIS CRAFT. I WOULD NOT WANT ANYONE ELSE WORKING ON MY JEWELRY. AND JACKIE, WELL ANYONE WHO WILL SIT DOWN AND PRAY WITH YOU AND FOR YOU IS A VERY SPECIAL PERSON. YES, MAYBE THE JEWELRY THEY SELL IS A LITTLE PRICEY, BUT LOOK AT THE QUALITY YOU GET. THEY ARE IN THE JEWELRY SELLING BUSINESS. THIS IS WHAT THEY DO. I REFER ALL OF MY FAMILY AND MY FRIENDS TO MASTER JEWELERS. AND ALWAYS WILL. THANK YOU TERRY AND JACKIE AND ALL THE WONDERFUL STAFF. I COULDN'T BE...