Kroger — Local services in Olive Branch

VERY RUDE & DISRESPECTFUL Black lady, short with finger waves n her hair. Older than all the kids workn 10/11 6:30pm. I was n lane 5 & saw lane 7 open, So I looked around, no one else was trying to move over, So we started to get n 7, Lady came out with her hands up as if to push us back & VERY LOUDLY said Unn uhh, No Ma'am No Ma'am We don't do that here. Do What? So I just move back to lane 5 wondering what was she talking about. She then told the Black gentleman Behind us n line to come on in lane 7 & a white lady that was N lane 6 behind some others that wasn't even trying to move over. So, I'm wondering 🤔 what did she mean? I waited till we got to the front of the line and she was running back n forth from line to line. I asked her Do what & Why was she so rude? Once again, Very loud, I wasn't rude Ma'am, you can't just come from anywhere & get N line! What? That doesn't make sence, but I was N lane 5 the whole time, I didn't jump in front of anyone! I said yes, you were very rude & very loud & embarrassing! She kept talking loudly from 2lines over saying No I wasn't rude and if I was I apologize, but I wasn't rude ma'am. Ignorant at its finest. I had stopped talking to her, she was totally belligerent & kept talking, Nice Role Model for the Younger kids working n store. So I guess we couldn't move to lane 7 why. Because she didn't like how we looked or what??? I'm Italian, soooo Idk but You can't just talk to me any kind of way!!!! Period. I guess others don't talk back to her, but I'm grown! So, after I asked her what was the problem, I realized she just wants to be loud & stupid, wasn't any need to keep talking to her. I know this Kroger has gone downhill, but keeping peop like this is ridiculous! All the younger peop working in there are Always Nice & polite to me. Always!!!! She could learn how to act from them! This is the problem with the youth these days.....having idiots working over them that cannot teach them anything, but how to be obnoxious & mad at the world. One of the younger employees told me She talks loud & disrespectful to them like that all the time. And another lady in line was saying she was very rude. Just Crazy We will be going to Piggly Wiggly...

This past weekend I had no problem finding parking after the holidays which is great. But unfortunately ran into two problems. They usually have cases of water at the front of the store, which is their 48 pack of Kroger water or they’ll be on the shelves unfortunately, they were all out, and there was no display in the front at all. But once I did get majority to gross as I could get, they were in stock the bag had no real courtesy. I don’t know if the reason was they were frustrated at having to bag so much or so. Many people were coming into the store to get things they need for their household, but you have to have a better attitude. This person proceeded to put a heavy item in with my bread. With those who regularly shop, we all are aware that bread goes in a bag by itself or with other bread items. Unfortunately, I caught it in time before it got to the car And removed the other items out of it. No one likes crushed bread. We want it in the same way we picked it up that’s nice and fluffy. And the future if I go to this location again, I will make a specific suggestion that they put in the bag by itself if they take that advice is up to them the moment they don’t I will just ask that person to move themselves somewhere else and I’ll bag my own groceries so that way I don’t have crisp bread when I get home. And yes, I had to go another 2 to 3 miles to the Southhaven location near get well just to get the case of water and a few other items that they did not have in stock. At that location there...

Truly this store was a 5 until this year. It takes 3X the time to navigate the pallets everywhere, nothing in stock, and then when you go to check out the lines are long and very trying. This is not because of holidays. Once outside the store you find that your bananas are bagged with your canned veggies, and the 6 pack of bottled beer is bagged with 10 canned goods making the bag weigh a lot ending in a torn handle and cans all over the parking lot. The employee's seem angry and when asked any questions they snap at you like your taking up their valuable time. There are still quite a few great people but lately their faces and good cheer seemed strained and stressed. Their unhappiness with Kroger apparent on their faces. This is a very busy store, yes but, that should mean better and more stock, more employee's to man check out and to stock the store not less. Kroger you need to quit being greedy and get this store back to where it was, a friendly happy place. Don't believe me just ask the residents of OB. ALSO YOU ARE NOT FOOLING ANYONE- RAISING THE PRICES A-LOT THEN HAVING A SALE TO THE PRICE IT AT WHAT IT SHOULD HAVE BEEN TO BEGIN WITH. Greed is not a good face, maybe we all need to take our business elsewhere to force the management to see reality. We the customers make the store a million dollar success, the employee's make it successful, not the managers. Hire some better employee's and...