Lily's What To Where Boutique — Local services in Olympia

This business if predatory. They do not post, tell you, or have the return policy on the receipt or walls. They do not give refunds, and when I asked if it's on the receipt or posted anywhere she said "no because it's always been our policy". Well why is a new customer from the general public supposed to be well versed in your business policy? It's predatory not to post it, not have it on receipts, not tell customers, and take your money anyway. They know people will have returns to make, it's human life. They choose not to tell people or have a sign or on the receipt so that they get to keep your money either way, that's predatory.

"Merchants have a legal and ethical obligation to clearly explain all terms of their return and refund...

I liked the clothes but I found the shopping experience a bit off-putting. I went in with an extrovert friend and ALL the attention went to her. She did drop a considerable amount of money — got a really great coat — but there I was, too, ready to shop and feeling more than a little invisible. I had to insert myself into their big conversation more than once to get answers about stuff I was looking at, and I did get over myself enough to buy a couple pieces that looked good on me, so I guess all’s well that ends well if what you’re after is just clothes and not a lot of chummy hand holding while you shop (or, in my case, any hand holding, chummy...

Lily's is fabulous. Helpful and non-intrusive service. The circle skirts made by the owner are top quality. The pieces by other brands/makers are obviously carefully selected for quality and comfort, and are made to last many years. Be sure to ask about returns policies if you have any doubts. Many small boutiques cannot afford to offer returns. The changing rooms are spacious and private, so you can make sure you're getting the...