7 Day Furniture and Mattress Store — Local services in Omaha

This place is horrible! BUYER BEWARE! I went in 2 weeks ago and ordered a new fireplace, rug, and lighting fixture. They promised me it would be here within a week... its been 2 weeks and they still can't deliver because it's supposedly in Kansas city in their warehouse. I told them I wanted to cancel my order (mind you a $3000 order). They tell me I'm required to pay a restocking fee which will be $200... then they tell me when I go to the store it will be $427.99 due to a restocking fee. Yet they never took the furniture out of the warehouse. This place is a joke. I talked to Danny in lincoln who told me it would be $200 then the omaha store told me it would be $427.99. I asked them to cancel the order and they told me to get out of the store because I told them they are scamming people . I just got furniture from NFM and they don't even charge a fee for canceling a order. This place is nothing but scammers. I asked them for the owners information and they refused to give it to me telling me they couldnt call the owner.. Refused to even call the owner for me while i was in their office. I have never in life been treated so horrible by a business. I have never experienced people who are so rude and dishonest. They threatened to call the police on me because I demanded them to cancel everything. Brent at the omaha store is who threatened this. Refusing to give me appropriate paperwork showing they canceled everything. My finally bill for canceling is $427.99 and they literally did nothing. Saying that it's in the fine print if you cancel they can do that. I feel it's super dishonest. I have never had this type of experience at NFM. Don't buy anything from 7 day furniture they are scamming people! On my receipt it even states I needed it by a certain time (xmas) and this company couldn't deliver what they promised. Now I'm paying the price and just had to order new from NFM to try and save my kids Christmas. They are rude and completely disgusting people. No morals or values with the way they treat customers. Truly disgusting and trashy...

I would say 7 day Furniture is very affordable compare to their competition but with that being said you get what you pay for. I have been a customer with 7 day for the past 8yrs. Over those years I have had terrible luck with customer service, their warranty program and most of all their products not lasting one bit. From my experience warranty has not covered not one of my 10 items rather the item was a dresser, couch, mattress and etc; nothing was covered. Most of their products coming in comes in some sort, shape or form as defected rather stripped screws, loose parts and etc. 7 day will tell you to call management however they will less likely help resolve your issue in a satisfactory way. I had to end up throwing away all 6 dinning room chairs due to them breaking down.

Update Confirmation by owner that I bought multiple items from 7 day which also confirm that I have been loyal for many years. Another confirmation by owner stating whats not covered by warranty which in my defense is 75% of frequent normal occasions that happens to home items. Leaving 25% but in my case 0% chance of items covered. Now another big red flag that drew my attention is that only took two hours for a response but in the past took near a week to get a response with little to no solution. Again you get what you pay for but towards other competitors will customer satisfactory is key but again takes money to get that kind of satisfaction. Meanwhile since were on the subject of money I would like to mention that I spent well over 7k on 7 day furniture which may not be a whole lot to some people but its still a good portion that was spent on them and not anyone. Yet I get the response as if my opinions, concerns and problems does not matter; but I’m use to it from 7 day furniture this is their typical and best response from them from my experience. In conclusion 7 day has their best customers that they treat well and their bad customers ( which is me ) that will be set aside and not treated as well they...

I would think twice before I would buy anything from this company !!!!!! bought a sectional couch no one communicated to me about the couch having an extra tall back and need extra required space in the door opening of my home would be needed. therefore it would not fit through a 36 inch front door opening of my house because I have a 4 x 4 Fourier so it would not fit. It also would not fit through a 32 inch garage door and would not fit through a sliding glass patio door either, Had the salesman would’ve communicated it to me that I was going to need the extra space I would’ve came home and measured. I would not of purchased it knowing the extra information that should’ve been provided to me. They charged me a 20% restocking fee because they couldn’t get it in my house They still have their brand new couch in its packaging and I’m out $200 plus $85 Delivery fee I could understand the 20% restocking fee if they would’ve put it in my living room and I didn’t like the way it looked or it was too big for my living room and I made them take it back but my living room size wasn’t the problem. They also did damage to the front door and the door Frame and the screen door shock ripping it out of the door frame breaking the door frame and shock mount for the screen door trying to get the couch shoved through the opening they did indicate that they would fix the door but that remains to be seen…I don’t normally post stuff like this but when a person works hard for their money and this happens it makes you feel like you are being taken advantage of because somebody else is in control. It’s...