Ross Dress for Less — Local services in Orem

Appalling Customer Service!

Rebecca, manager of Orem store, is extremely immature and rude to customers. I witnessed her treating a customer poorly December 17, 2018. It was 11:28 pm and I was waiting in line to check out behind this customer The customer had selected a toy that did not have a price tag and so the clerk said she could not purchase it because it didn't have a price tag. Customer offered to go to the toy aisle and get the other toy like it to see if it had a price tag but was told by Rebecca that she would be trespassing on Ross property and that was against the law as it was now 11:30 pm. The customer was in tears as she had 5 kids, a toddler who was crying and a infant in arms (no husband) and this toy was going to be one of her child's main Christmas presents. Customer politely asked if a store clerk could please go and check the price and was told no. Customer was amazed that no one would help said she was going to report this to Ross corporate and then Rebecca decided someone could go to the toy aisle to check the price. On December 30, 2017, I went to the store at 11:15 pm to return 20 items that were purchased on 12/17 and 12/23 and Rebecca, the manager was behind the cash register. I mentioned that I was not certain which items were on which receipts. She told me that I had to sort all of the items manually myself and look to see which item was on which receipt. I was appalled as I know from working in retail and in the real world that technology is available to render such tasks. I went ahead and did the sorting and had 2 more items to look at. Rebecca said it took me too long and it was now 11:30 pm and so they could not make the exchange and I would have to come back another day. I was utterly shocked and extremely disappointed as I was to be on an airplane the next morning and would not be back in Orem for 2 weeks and would then have to make the exchange - bordering on the deadline for merchandise returns. The unprofessional attitude of Rebecca is truly unbelievable! It appears that she has not received proper training, does not understand that good customer service is an essential part of managing and running a business and retaining customers and as a result is driving customers away. I used to LOVE Ross and it used to be my “go-to” store where I have spent A LOT of money over the years. You have 2 stores next to Ross in Orem with exceptional customer service and good prices like Ross has. I believe they are better...

So for starters this is Ross, a discount store that employees who they can. I have shopped at Ross for well over 10 years now. This is the first time I have actually been offended and decided to not bother shopping here. As the store was closing, they made their announcement about closing that made it very clear abruptly that the registers would close at that time and not a second after, this isn't what bothered me, I have worked retail for 30 years, I get it. But this is Word for word what a employee decided to say as I was standing there in line, her and 2 others were fixing shoes or something ... "it's like get out already, you had all day to shop and you have the nerve to come in 10mins before we close? Seriously get a life!" Now I get it, it is late and they have to clean and want to get home. But that is no excuse for what was said clearly and aloud for all to hear and for your co-workers to laugh about when customer are right there less than 10 ft from you. Did I force you to get a job at Ross? Did I destroy the shoes that you had to clean up? Did I ruin your day because I was in your place of business. Using and spending my hard earned money on product so your store has the ability to pay bills and pay crappy employees? I guess so! Really though, you don't like working that late or working at this store, then don't!! Plan and simple, you want me out of your store, I wonder if the owners or CEO would rather me spend my money in your store or have you as an employee driving people out. Sad that I have owned my own business, and have ran and managed many others, been through the xmas season a billion times on both sides of the register, and yet have never been bother so much about her comments, that I chose not to buy anything and leave. And then spend this time writing a review so that they and other know! What is the country coming to, that an employee feels entitled to have a job and get paid for not wanting to be there, nor have customers there keeping the business that is paying you open. I fear for our future! Good luck getting my...

I am not going back. The customer service is horrible. I am a pretty easy going person when it comes to people in general, but the way they treated my children, my wife and I with a total lack of respect. The first thing that struck me as a little off was that the security guard started following me and my family from the moment we walked into the store. I didn't think anything of it. Hey, he is just doing his job and I guess we might look suspicious or what not. He could have done it with a little more finesse, but whatever. As I continued throughout the store I noticed that they had a poor selection of products and inadequate cleaning in general. I can get over that, been to worse places. It was when they started treating my family and I as if we were out to destroy the store! I had planed to buy some toys for them while we were there, and ended up leaving. The security guard, didn't yell per say, but did raise his voice to one of my children telling him not to open a box. He was not even trying to open it! He was looking at the back where are the cool picture were... Then a lady did scold my daughter, my sweet five year old daughter (this is a girl is the calmest, gentlest little person I know!) All my daughter did was press a button on a toy. Normally before you buy a toy you want to see if you like it right? The toy made a sound and the lady told you to leave that toy back where it belonged and not to touch anything. This while I had a security guard STILL following me. I don't like playing the race card... but it almost seemed like racial profiling... That is beside the point. The point is that these people treated us like their job was to make sure that we did not steal/break anything and that is why my family and I are never going back there. I still feel flustered at the treatment we were shown. It may not seem like much to some people but the vibe they gave off as they were talking to us was unpleasant to say the least. I don't recommend it to people because I do not want anybody to have a...