Silver Loft - University Place — Local services in Orem

I went in on Thursday, December 22nd to pick up a quick side gift for my wife. I explained that she may want to return it so she can possibly get something else that she may need. The guy said that would be fine. Sure enough she already had a toe ring and wanted to get something she needed instead. I go to return the ring and the girl said no returns. I told her that the guy I dealt with before said I could return it. She pointed to a sign that was obscure and hardly visible on the register that is behind the counter that said no refunds. This place sucks. No returns? What the hell for? No business does that anymore at the cost of losing a customer, just like what silver...

I came across a sentimental necklace today that had given to me some years back from someone who was special to me. Unfortunitely the clasp and two links were broken. I took it to a few Jewelry dealers who either told me it was unrepairable or would cost more than the value of the metal to repair. I was walking past The Silver Loft asked the employee Dakota who was working what if anything he could do for it. He pulled out some tools went to work on it. As difficult & intricate of the design he worked away on it till it was functioning. I was only charged for the replacement parts which was very affordable. I'm pleased with the service and...

I feel terrible that I didn’t get the associates name, because he was awesome. Best customer service I’ve had in a while. Truly. I don’t normally post reviews, but this guy was so good that I had to. He never rushed me, even though there were other customers, and asked me how I was and got to know me. He seemed liked he cared. So rare to find. He truly deserves a raise and I don’t say that lightly; I’m hard to impress. He was great! I’d come back just because of how well I was treated. Great job to whomever was working at around 6 pm (?) on 7/1/20. You are going to be incredible in business school! Good...