Ashley Store — Local services in Orion Charter Township

People that buy furniture from Ashley are people that think their buying a good quality furniture product. Because Ashley's furniture breaks down after a year or two, The customer pays For Poor quality furniture. Awesome, the prices are very high because the customer has to pay the sales person. The sounds manager and the doctor that walks around in the white coat.The sells staff only gets $10 per hour. And that's a draw against their commission, making only four hundred dollars weekly. Ashley makes all their products with subpart products. A friend of mine Purchase a table and chairs, the legs were too short and too long. Ashley Furniture does not make a quality product at all. The management staff lies if the sales associate can't make the sale the manager. That's why they have the guy in the white coat to create Analysion, a smile, To make the customer happy, buy manipulation and every trick he's got up His sleeve and he will get part of the commission aswell. If you want the best price for Ashley, go to the store. Find what you want, find it online, and get the Online price. They will give it to you all the time They will try to tell you that they can't give you that price. But I'm telling you 100% that they can. But it's the salesman's job or the manager or the man in the white coat. To try to sell you at the highest Price point possible. right now, Ashley Furniture is getting ready. To end up like the other companies closing They're doors If They do not start makeing their money, so their doors will be Closing shortly as they're not making the profits they need. They go through salespeople like crazy. Because they're training only last a week or 2, they only pay them $10 per hour. And that is a draw against their commission; most sales associate makes only $400 weekly. And they work tons of hours with no support from the management and the corporate officers pushing for more cells and allowing—the managers to accept all online pricing. Within a year or two, bedframes break, and couchframes break the materials on their couches and chairs. The fabrics are cheap. They fade and tear and they rip. The bedroom sets are made out of subpar material, and the mattresses are made especially for Ashley because they are a cheap model that breaks down within Three to five Years. Inferior quality Management lies and tells you anything. You want to hear just to make a close. And they go through staff like a merry go round because the sales staff doesn't make enough money to work the hours and be treated like their children, and the managers take their paychecks away by always giving away their commissions to make corporate happy. But the managers make Their salary their commission on their cells and every salesperson In the store, including the guy in the white jacket. They use him to manipulate and tell you more lies because he's an expert. Yes, in deception and manipulation. I say no, walk by Ashley Furniture and go to a quality furniture store. Even if you have to spend a couple of 1000 dollars, it will be worth it in the long run. Because you're furniture now, we'll last for a year, not two or three—Ashley furniture furniture for. People that don't know quality. Or people that. I think they're buying a quality product Because they were brainwashed by either the Manager or the guy in the white coat. Do not fall for their scams, as they have 1000 complaints against them with The Better Business Bureau. I've had friends who purchased from Ashley Furniture; it was a couch set, and the framework Added a broker part, so he burned it in the bonfire. Then he went back inside and grabbed his table chairs because they wobbled the legs on the tables and the chairs were different lengths. I would say definitely no, too. Ashley furniture is like buying a Car out...

TLDR: Beware if you are in need of furniture sooner rather than later. I’m writing this from the lawn chairs in my living room because it’s approaching three months and I still have not received my couch. I ordered a regular sofa with warranty that was nearly $1,000. It has been delayed every time I’ve called, which is probably approaching 7 times now since purchase. I purchased February 7th. As of today, the current expected date that it will be ready to schedule for delivery is May 11th. Ashley will not inform you if it has been delayed and it is the customers responsibility to seek updates when there are issues/delays. They have given me the impression that they do not value their customer’s time or money.

Also, please know as a customer that free delivery is an option! I was not made aware of this option when initially purchasing and was deceived.

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This will be the first and last time I purchase from Ashley. I purchased in store on February 7th. Erik assisted me with my purchase. When purchasing, he asked if I wanted delivery so I inquired as to how much it was. He said a figure between $130-$159, I don’t quite remember exactly. I was on the fence, but I declined because I was already purchasing the warranty. Weeks or about a month later I decided I did want delivery so I called Ashley to pay. To my surprise, the customer service agent asked if I wanted free delivery or white glove delivery. Free delivery was never mentioned while buying. I understand that there may be some sort of financial incentive to selling white glove delivery, but I feel uncared for and deceived as a new customer when white glove was presented as my only option. Secondly, I still do not have my couch almost three months later and I don’t feel that Ashley attempts to keep the customer properly informed. I do understand that Covid has created logistical issues and I did expect to wait. They said it may be 10-12 weeks, but that it would most likely be here sooner. I called to check on the status in March and was pleasantly surprised to hear that it would be ready to schedule delivery that month and that I would receive a text when it was time to schedule delivery. I did not ever receive a text. So I’ve called approximately seven times periodically checking up on the date and have been told numerous times it would be ready to schedule the delivery the following week only for it to be delayed again and again. I was told that if I wanted updates about the status/delays that I would have to keep calling because they don’t call customers anymore when things are delayed. Maybe there is a disconnect between Ashley and the manufacturer, but the constant changing of dates is frustrating. If it was going to take the full 12 weeks, then just state that instead of moving the date up two months and then continuously delaying it every week. I will say that all of the agents I’ve spoken with have been pleasant, which I appreciate, but I strongly feel that Ashley could make improvements to the way they keep their customers informed about their orders whether by call, automated text, or email. For these reasons, I feel that my overall experience with Ashley has been negative and I will be sure to warn my friends and family who are looking to...

WARNING!!! Do not shop here!!! I wish I could give you zero stars. We had a horrible experience the last time we bought a couch here, but after receiving all of the notifications and mailings regarding special financing, we thought we would give you another chance. We came in on Nov 19, 2022 to purchase furniture. This has been a nightmare. First we were told you would honor online pricing with the special financing. Then we were contacted days later saying you couldn't honor the financing with the "discounts" we received. We did not receive discounts, they matched the online prices. We were told they would still honor this. Dec 1st we get a call saying our items would be delivered Dec 8th. We removed the items we were replacing. No one showed up. I called to see when they were coming, and they said they had no record of contacting me. So, we've had no couch, and my 11 yr old has been sleeping on the floor because her bed was one of the items we were replacing. I contacted the store, I was told by our salesperson we would be receiving the items around Dec 13th when they were back in stock. Dec 16th, I contacted the store and my salesperson, only to have to go into the location to speak with someone, because no one returned my call. The CSR was wonderful, the sales manager, Paul, was awful. He stood several feet away from us with other sales people watching and listening to our complaints and never intervened. He helped process our initial order, so you would think he would get involved. I finally had to say something to him and only then did he get involved. He was EXTREMELY RUDE. He told us he would just cancel the order. We told him we just wanted our furniture. He said it wasn't going to be in until mid January 2023 now. Due to the additional delay in delivery, we told him to just cancel it. We asked for proof it was canceled. He said they can't provide that. After much persistence, he gave us an invoice w/ canceled and his initials written on the page. The CSR had contacted the district manager, and was waiting for a call back. I asked the CSR just to have the DM call me directly so I could discuss the treatment we received and Paul loudly just stated "NO". When he gave us our "canceled invoice" he told us to "GET OUT". At that point, I did say some harsh things, as his behavior and treatment of a customer was atrocious. Then, I get into my Synchrony account today, and there are 3 pending charges!!!! One on the day we purchased it. On Dec 13th, there was another charge that was $420 more and it didn't include the protection plan. The third charge was Dec 16th when Paul told me he canceled the order, and this charge was the same as the last ($420 more without the protection plan). Please take your...