Orlando Limo Tours — Local services in Orlando

Overall, the transportation was efficient and got us to where we needed to be.

That being said, my family elected to schedule a Lyft to return to the airport, which ended up being much more comfortable and a third of the cost. We fly alot, and are likely to return to Orlando, and in the future will likely just go with Lyft.

The reasons for this include the following:

--Driver was more than proactive--called and texted multiple times as we were trying to heard two small children and three carryons through the airport, beginning before our plane even touched down. I found it stressful, but this might be a personal reaction, YMMV. --Driver tried to talk us out of the grocery stop we had requested and added to our reservation (per policy and documented), stating over and over repeatedly "most people use Instacart, but if you want, we can stop". We would say we wanted to stop, and he repeated "well, we can stop if you want, it's up to you, but most people use Instacart". We would say we wanted to stop and he would repeat again and again. This went on for five repetitions. I imagine most customers just back down and this is why it happens. It was clear he didn't want to stop. --Driver complained many, many times about how he would be late for the next pickup. Driver showed us the messages that the next flight had landed and he would not be there to pick them up. Guess they were more important than us? --I received a "nasty gram" email stating that we would be charged more because of "driver wait time" requiring my "immediate attention". This was sent via email while waiting for our luggage, and of course I wasn't checking email in that moment, I was responding to the 5 texts sent by the driver already, trying to keep two small kids close, and watch the luggage conveyer for our bags. Needless to say, if they needed my "immediate attention" they could have used the phone number their staff were already constantly texting & calling, but otherwise, it was disturbing that the only "wait" was for luggage to come out--as soon as it was on the conveyer we were off. The flight was not delayed, the luggage was not delayed, the entire flight was waiting for luggage together. This should have been a routine part of an airport pickup--everyone should expect to get their luggage off the conveyor belt! Everyone should be advised that if your driver has to wait for luggage for the whole flight to be delivered to the conveyer, this is apparently not built into the scheduling and you could be charged even more for the simple courtesy of needing to retrieve your luggage before you leave the airport. --Lyft car ended up being huge, clean, comfortable, no complaining, no arguing, no weird unexpected threats to charge more, and literally a third of the price. It's a no brainer going forward.

If anyone wants suggestions--I suggest one, single text message prior to a flight landing. I suggest giving folks a reasonable amount of time to walk to baggage and retrieve luggage, knowing that small kids will likely need to use the bathroom on the way before sending repeated texts and calls. I recommend building luggage retrieval time into the cost, not threatening to add it as additional. I also recommend telling the drivers that grocery stops are not optional if requested and documented in advance. I also recommend not discussing other pickups...

If i could give 0 stars i would! Absolutely awful! Do not use this service! Several issues! 1) I reserved this service because we needed a ride from and to the airport with carseats. I asked for a toddler rear facing and infant rear facing. Both carseats weren't installed properly, and falling apart. If we were in a crash my children wouldn't have been safe at all. The straps didn't work inside the seats it was awful. I spent over $200 for nothing! 2) Our flight was supposed to land at 12am it was late because of a medical emergency on board with the emergency the huge airport and having 2 small children to transport on a monorail, go to baggage and then get to another level toget to the taxi we ended up getting tonour ride a 1am the driver seemed to have an attitude but the company was well aware of what time we landed and should know it takes time to get to the ride and again we also have a delay on the flight. 3)We are staying at a resort that have rooms blocks away from the welcome center where you check in our driver RON thought it was a good idea to drop us off at 130am at the welcome center because apparently they dont do door service which is asinine! He lied to his company and told them he waited for my husband to check in for 30 mins it was 10 and no check in is instant. Then when we got to our building he tried to bully us into giving him a extra tip for dropping us off at our room! As if that wasn't included in the overpriced ride in the first place! Told us that he needs some extra money or he will just have the company charge us the $40 fee for the drop off! I told him no and i will deal with the company. 4) we called the company the next day and complained! They of course took Rons side thats how we found out he lied about waiting for 30 mins. They then said they would look into it and get back to us but charged me $48 anyway. We called back and asked for a refund and cancelled our return I just want a refund for my return trip that we are not taking and the $48! Now we've been getting the runaround saying they have to have a manager call us to give us the number then its the finance department and now they are saying 17 business days before a refund! Absolutely shameful and shady af! I will be disputing this charge now with my bank and reporting them to ever place I can it's...

We had scheduled a driver for transportation for arrival and departure to airport. When we landed, I received a text about where to meet the driver. No assistance with getting luggage or anything. Once we were at the location we were told via text, the driver was not there. We were then told to meet them at another location. Once at the new location, the driver was still not there and we had to wait for them to arrive. On day of departure, our flight was cancelled, early. before pick up time. (Pick up time given was 530 we received notification at 445am.) We were not given any contacts to reach them so I called the main number provided on the confirmation and receipt email and left a message. Our driver had been running late and sent me a text that they were running late. They had not checked flight info and was unaware of the cancellation. I had to inform them that it was canceled, and they couldn’t tell me what to do next. When the company called back I explained what happened. They said they could provide us a ride to another hotel for an additional fee (we had already paid). They also said they did not recieve info that the flight was canceled and the driver was already on his way. They were rude, and it was all he said/she said however they just dismissed my concerns.They also did not acknowledge that they didn’t provide me with information to contact anyone in this situation. Contract states cancellation policy and refunds, however it does not state anything regarding something that is not our fault and beyond our control. They said we did not cancel in time (couldn’t because we didn’t know our flight was going to be canceled) We ended up having to pay the full amount without any type of reimbursement or credit. I had asked for partial refund as we did not know when we would be needing the transportation or where to, as well as did not want to pay an additional fee as told. I Never wanted the full amount because we did use their service, but they offered no attempt to make up for their errors and room for error and lack of professionalism. Will not be...