Casas Adobes Apartment Homes — Local services in Oro Valley

I lived here for 4 years so there is a bit to cover.

The manager is rude and will not respect your privacy. She is always outside talking on the phone next to the pool area smoking and watching the tenants. If your apartment has a patio, she will look over the fence and email you and text you about the state of it. (Although, im unsure if she only did this to us because our surrounding neighbors patios had tons of trash on them but she assured us via email everyone is treated equally.) Other tenants i spoke with, had their own issues with the manager. Some said they didnt have any issues with her, so maybe it depends on what apartment you are in. We personally felt like she was harassing us with how often she would email, call or text about random things. I wont get into the specifics, but just keep that in mind.

Maintenance does not communicate with the office staff and spends most of their time leafblowing the front pool area starting at 8am, monday through friday. It seems like a huge effort to make the front area look like an oasis because the apartments they show on tour is right near the front pool and they want it to seem perfect. Huge waste of time.

Meanwhile they neglect the tenants who actually need things fixed. It took an entire year of emails, phone calls and pleading to get a replacement dishwasher. The one we had was dripping rust on our dishes and no matter how much we cleaned it, it always came back. Maintenance told us that they would replace it. when i asked the manager weeks later because we still had no dishwasher, she seemed upset they told me they would replace it and said it was unnecessary and canceled it. Eventually I was able to convince them to replace it, or they just got tired of hearing from me. Our fridge also broke, it took them 2 days to determine it was actually broken, by then our food had spoiled, when i reached out to the office to ask if we can be compensated for the lost groceries we were told no and that they are not responsible, even though they could have replaced it much sooner.

Our electric bill was higher than normal because our AC/heater had to run overtime to actually cool or heat the apartment because the doors and windows werent properly sealed. When we informed maintenance of the front door having gaps and a lot of air escaping, they said its because the door frame is crooked and it would be to much work to raise the door and level it so they arent going to. The windows leaked a lot, any rain or condensation would build up and cause mold. There was a lot of cleaning involved to make sure this was a safe environment to live in. Bees would also get into the unit because of the gaps.

This may look like a gated community, but it isnt. Anybody can walk in and out with no consequences. Homesless people dig through the trash and bathe in the hot tub. The vehicle gate is useless and breaks often because someone hits it. Why not just get rid of it? It does nothing!

I had the pleasure of living here during the pandemic (mid 2020). They had a pipe line burst and all of the water to the entire complex was shut off. Which isnt anyones fault, but If it was for a day, it wouldnt have been an issue, but it was 2-3 weeks of no water in the middle of a pandemic. People were scooping buckets of water out of the pools in order to flush their toilets and do dishes. The management only handed out water bottles and put porta potties in the parking lot, which i dont think anyone really used because this was mid pandemic. Management refused to provide any discounts on rent even though we went almost a full month with no water. It was also on the news and you can actually google it and find the news segment where they interviewed tenants.

This complex is overpriced, and not as nice as it seems by the cover. Only live here if...

I've lived in Tucson since 2014 and I've lived in a number of places. Casas Adobes Apartments is the first place that I really feel at home.

I love the location. North Tucson has such a great view of the mountains! Right next to a small shopping center and in the middle between the Tucson Mall and The Foothills Mall.

As far as my apartment, one of the things I learned a long time ago was to always have a washer and dryer in unit. The apartment they had available didn't have what I need so they built a laundry closet and installed a very nice new washer and dryer set. There's also 3 different laundromats on site that I can use when I've got heavy blankets and such and I don't want to burden my beautiful washer and dryer in my apartment. All the other appliances were brand new as well.

The topography of the complex is fantastic and the grounds crew is always working to keep everything looking beautiful. So much green here. So many trees and flowers. Flowers are constantly being updated for the season. Whatever they are paying their groundsmaster they certainly are getting their money's worth.

The few maintenance issues I've had have been handled with an air of urgency and there is always follow-up to be sure I was satisfied.

In the end, for me, home is about having connections and let me tell you the staff here are wonderful. Jordan and LeighAn are a great team! They are both so friendly and professional. Great sense of humor and always solution focused. They know everyone by name and have learned to put up with my constant excuses to come in and raid their popcorn.

This is definitely a friendly, family-oriented place to live. BBQs by the pool or nights in the hot-tub I am loving every minute of it. The pictures I posted were taken when I turned around from the grill today. I mean, come on, who has a bridge that crosses over a river with a fountain leading...

Ok so I’ve only been here a few weeks but I’ll speak on what I know so far. From the outside the property looks very well maintained, clean and conveniently located to the better side of town. It appears to be tucked away off a major road. Theres lots of amenities: There’s not one but two pools, storage available, a dog park, it’s a gated community and it has a small gym.

Pros: The staff. Ophir is fantastic. She deserves a raise lol. I’m a pilot so I’m sometimes away from home a lot. She’s was very patient taking all my phones and returning my phone calls and emailing me and keeping me up to date on the status of my apartment before I ever moved in. When it was time to sign my lease I showed up and everything was well prepared. We did a walk through of my apartment before hand and the shower head was broken. By the time it was time for me to move in she made certain that it was fixed for me. She’s a true professional. I can also tell that the staff does a thorough job of vetting it’s tenants. Everyone in the community is peaceful and some have been there for many years which tells me that somebody is doing something right.

Cons: the only real issue I see is a potential bug problem. I came home one night after having lived here for a couple weeks to find a large dead roach in my kitchen sink (a kitchen sink that I hadn’t even used yet). I was told before hand that the complex is bug free but I’m beginning to doubt that.

Overall I’m here and I plan on staying here. Still investigating the bug issue but...