Nordstrom Rack — Local services in Oxnard

Worst experience ever, I will never go back. zero stars, I would do that. I run over on my lunch break because it’s literally down the street from my job. zero stars, I would do that. I run over on my lunch break because it’s literally down the street from my job and I’m looking for a gift. I’m shopping to find a birthday gift for my mom and was actually very happy with what I found. The store is self was easy to shop through good variety, and great prices. If it wasn’t for the horrible customer service at checkout, I would be giving five stars right now. The lady who helped me at the register was unprofessional and seems snooty. It didn’t really look like she cared to work and she clearly doesn’t care about CUSTOMER SERVICE or is thoughtful about customer experience. Considering that it was 1212 in the afternoon on a Tuesday common sense retail should know that people are on their lunches and they’re trying to get in and out, so bye devil dabbling along and just not making iContact and making me feel like I was unnoticed and I wasn’t really a priority really bothered me but I stuck it out and continue to stand in line and waited my turn then when I’m ready to check out she’s going so slow and she’s chitchatting and asking questions to the girl next to her . I asked if k could come back after work now to finish up my transaction since it’s taking so long. Still no eye contact but looks to her coworker for the answer and still dragging out the time just to say yea or no and said no they can only hold it for an hour. I said I’m sorry I can’t come back that soon and I basically got an oh well attitude response not in those words . So I left unhappy and without the items I was so happy to purchase. Never will I ever go back. Customer service is a...

Had an issue competing a simple return & cashier was unable to locate my account. Spent an hour during my lunch trying to make a purchase. Finally after an hour not able to make my return & made my purchase. Left in such a hurry back to work only to find out Cashier charged me twice for the same item. Came in to speak to Lucas Spencer the next day during my lunch & waited to see him. He is their customer service manager & he demonstrated no ownership of their error. He was disgenuine and Did not emphasize about the situation. He did not introduce himself, had no name tag, no business cards on him when I asked him for his information. Unfortunately I will not shop at this location EVER & will take my business else where. Where they do have an understanding of what customer service needs to be. Extremely...

Embarrassing customer service Nordstrom your employee Edrina in extra cash register by women’s changing room made me beg for a dammm bag you better raise her minimum wage because she is holding tight on those bags. Shame on you for not training your employees to treat everyone nice I spent $609 on gifts and she asked me if I was going to shop more I said for What??? She goes to give you an extra bag 😂😂😂 I’m not even mad I just find it funny she’s fighting so hard for a company that’s making millions dollars in days like today and poor Edrina making her $14 fighting with her customers to get a bag, hopefully this is a temporary job for her. I used to work for companies like you so I feel her pain working thank god now I work for myself I’ll go fight with my clients...