CLASSIC CLEANERS — Local services in Palm Springs

On Monday, I brought four formal shirts to be washed and given medium starch at the Palm Springs Classic Cleaners location. The one and only staff person at that location said I could have my shirts back by Thursday. When I showed up Thursday, around the noon hour. The woman staff person said they had not yet received their clean laundry, apparently from Rancho Mirage, where the laundry gets cleaned, and said I should come back after 5 PM. I returned after 5 PM and the same woman said they still hadn't received their clean laundry. I said I would come back on Friday. When I returned on Friday around 12 PM, the same woman had locked the door with no explanation as to why the door was locked or when it would be unlocked. I rattled the door and the lights appeared to be turned off. When I went back to our car, I saw her approach the door and unlock it when I attempted to phone their number. I then attempted to open the door, which was now unlocked and retrieved my laundry. She seemed to look at the entire situation as if this was some sort of joke. I will never use Classic...

Please don't go here. Unfortunately, according to Christina, Tom (owner) and Christina (manager) allow the employees to close whenever there is a 15-minute period in which there is no store traffic. The posted hours have them open until 5:00 PM. I was there within 15 minutes of closing with other customers and the door was locked, and the lady inside was closing the store. They stated it was for "safety." Christina was just argumentative when I called to complain that four people were turned away. It is confounding how Tom has someone with no empathy running the store. I am also worried about why they are located in such an "unsafe" area - I do not know that intersection to be concerning. At a minimum, she could have said, I am sorry that happened." But no, she said - "It's not my fault you chose to pick up your clothes at the last minute." There are plenty of other cleaners who welcome customers and can provide service during their posted hours with random rules that let them decide when they get to...

I had dropped off not a new long sleeve dress shirt last month for LAUNDRY to a tall gentleman (don't know his name), and when I went in to pick it up yesterday Kim rang me up but it was done DRY CLEANING, and of course the charge was almost double. Kim showed me the tickets and someone has covered over my original receipt and did a new one, stapled over the old one, and Kim said that this is happening quite a lot lately, and to write a review to the owner named Tom. will not be going here anymore, and there was NO reason to change what I wanted. the dress shirt was not linen or silk or some other luxury brand. not good business practice, to say the...