Higuchi Gallery Rio — Local services in Paradise

What I orginally thought was a lovely store and good customer service was completely overshadowed by a faulty product and a terrible response from the "owner". I purchased a $50 necklace which was removed from the display by the associate & bagged up. After purchasing the necklace in the morning it went straight up to our room at the Rio where it sat until 9pm when we were getting ready to go out to a show. I took the necklace out of the bag to find the pendant not attached to the necklace bale any longer. When we tried to get it exchanged they flat out refused and said it was "inspected" by the associate and was not broken at that time... while this may have been technically true the weld was either already cracked or of extremely poor quailty as the weight of the pendant (it is on the larger side) cracked it all the way off. Be VARY wary when doing business with this person & make sure YOU check over everything before...

Such a great store to shop in!!!!!! This store is a a hidden jewel I'm telling you. When you see it from window shopping you would think that the store prices would be super high!.....NOT!!!!! Especially for all the great looking shoes, purses and clothing they have out. I found the store just by walking past heading towards the zip-lining at the Rio! If you love glam, glitter and crystals check out this store! Will be shopping...

Danielle, the shift manager, was absolutely amazing! She went above and beyond to make sure my husband and I had a great experience during our trip to Vegas. She was kind, attentive, and so helpful in assisting us with getting this beautiful bag. Her customer service was outstanding, and she truly made our shopping experience special. Thank you, Danielle, for your professionalism and care—you made our trip even...