LOUIS VUITTON — Local services in Paradise

This is review is in reference to the CS line, I called after finding a current employee's cardholder that included her work badge. I called the local number listed online, but was directed to the CSL. She was unable to connect me to the store or provide me with the actual local number. I asked how I could get a message to her, if she could provide email or work phone number, but that was a no (which make sense). I asked if I could give her my phone number and/or email and she can contact me. lol, she said yes please provide your email and she will be back with you with in a week or two! Unbelievable, she knew this poor lady had lost her driving license, credit and debit cards her employee badge etc, and still unable to provide any solution. I walked in to the closest LV store, spoke with an SA and she got hold of the person whom lost her cardholder. I am utterly disappointed at how terrible of service I received from the customer service line. They were unwilling to help me even though I was helping their "fellow employee" by attempting to submit her lost cards including...

Atwood Owen is the epitome of customer service and Louis Vuittion USA (Las Vegas). We visited him in March 2019 and happy with the service that he provided. I emailed him a couple days back in regards to a bag that COULD NOT BE FOUND in New York, Canada or Miami, as I travel for work and stopped into multiple stores. HE FOUND IT AND SHIPPED TO ME IN 24 HOURS. He should be commended for his work! Louis Vuitton USA should be proud to have such an employee like Atwood. Thank you

I must say that the customer service at the Louis Vuitton in at the Shops at Riverside in Hackensack New Jersey is the worst!!! Their sales people and managers have no accountability and customer experience is a reflection of what management is lacking, professionalism. The manager asked me to cut the sales rep slack because "they are in training". I don't care about excuses, it is irrelevant to me. What is relevant is the fact that I am trying to purchase a product and you don't even try to sell...

Don't buy shoes! (Look at my photos) They caused bodily injury (blisters) AND scars. You can see the 1st blister & its scar on the right side of the 2nd blister a couple weeks later from wearing their boots. They wouldn't let me return because they couldn't be resold, they were "worn". I also purchased a size bigger as they recommended. There is a lip inside the back of the boot & that caused the blisters so it's NOT the same as not liking the boots etc. LV should've exchanged or returned these. No possible way to return with their existing policy. I will be calling my attorney tomorrow as I tried every level of escalation with no resolution. I also asked to speak to the store manager & Cathi played the role even though Vanessa is the store manager not Cathi & I specifically asked. Cathi is a lying employee & should not be working there. That's unprofessional & shouldn't be tolerated by LV. I'm happy to remove this post if LV takes accountability & offers a...