Pandora Jewelry — Local services in Paradise

I got a heart ring and two earring from this store. Now the Asian lady with beautiful blonde hair was super nice and really helpful. The ring though didn’t even last 5 days and one of the stone came off. So obviously I came on my next day off and they didn’t have it so I asked them to get it transferred to their store. I liked her service. I came back the following week to pick it up. the Hispanic lady was not happy To attend me and because it was warranty exchange as soon as I give her the ring and I got the new she said bye and was like wow nothing that’s not how they’ve treated me before. She wanted me gone.she needs to remember that just because I’m the first person there cause I waited for the store open doesn’t mean she come grumpy or annoyed to me. That being said the new ring didn’t even last me 24hrs. One of the stones fell off. And I gave them a call yesterday because I needed to know if they had my ring size. I have called there like 3 times already before and I have always gotten to the voicemail and I leave one and they always call me back. But they aren’t now. Don’t BUY RINGS here. I spent 75$ for no reason. I should have stuck with the earrings. I’m so annoyed. And to have that last experience with them like that. Damn. What a shame. I was thinking of buying the bracelet with the shop because of the Asianlady. They need to remember that even though they are on the strip and normally will never see a customer again doesn’t mean they won’t get people like me that live here. Get better with quality and retrain the Hispanic girl cause now I don’t wanna come back just to be treated like I was a bother. Sorry I didn’t catch...

The sales Lady was very kind but the manager not so much, I wanted to use a birthday coupon that was sent to my email with a 10% discount, but because I did not have wifi or data roaming on my phone I took a screenshot of the coupon before leaving the house where I was staying at but it was not enough the manager wanted to see the email to verify that the coupon was legitimate, what nonsense!!!! if the coupon was fake obviously it will not work on their system, I even had my passport with me so she could easily have checked my date of birth. They have to know that most of their customers in this location are tourists and not all of us have internet connection in our cell phones all the time, anyways I am happy to have made my purchase online instead of spending my money in this store, they lost a good customer I'm never going back to that store while i'm...

Drove down to fashion show as the Summerlin location was "truly" out of the item we wanted. They showed 8 in-stock at fashion show. Drove down to fashion; asked if the item we wanted was available, the girl asked another associate. The other lady claimed they were out and had a ton of calls about the item we were looking for. Neither bothered to look. So we settled on something else. Once our item was getting engraved we walked around the store and saw the original item we wanted was sitting in the case. Sadly since we had already engraved we were out of luck. Ridiculous they had the item but never bothered to look or confirm it was out of stock just told no immediately. lady who claimed it wasn't in stock was wrong and possibly a led/manager; we felt duped. If known we wouldn't have drove to this...