Chipotle Mexican Grill — Restaurant in Paradise

Sometimes I hear people making fun of chipotle’s food and I don’t believe what they say, my brother took me to a chipotle’s in Austin Texas for the first time and I try visit them as much as possible but my last visit at the at chipotle’s at fashion show mall in Vegas just confirmed that restaurants are changing the way they run their business, employees are pretty much ruining great restaurants in to the ground!!!!! lately everywhere we go we see no manager supervision. At the location we visit, so the staff is in charge and of course customer service is a the bottom of their list. I say this because I use to spend a lot of money at restaurants but lately I am afraid to walk in to any food service location because I do not know how they are going to treat me and my guest. I took my wife to the mentioned location and of course when I noticed that my barbacoa burrito was not prepared to my liking..,, and what I mean is making right!! I mentioned it to the chef I and completely ignored my concerns with a simple …..that is the correct portion. I should of have said never mind cancel my order but my good heart did not react to such poor customer service concerns.. so I went ahead I continue my purchase. We did not enjoyed our burrito the order was as follows barbacoa, sour cream rice salsa and of course for add on cost cheese. The burrito tasted nothing like barbacoa. But again I was suggested to submit a review via receipt feed by chipotle and took the time to do but never received and response from the main office. I have personally found thru years of experience that if the main people at corporate do not respond that means it is culture that drips down in to the over all operation. I am sorry to be do harsh but right now all hear from from friends and family is I would rather cook my own food that going to...

As big fans of Chipotle, me and my family were very disappointed in the service and experience we had today in the Chipotle located inside the Las Vegas Nevada fashion show mall. We came to Vegas on vacation all the way from Denver Colorado and where looking to eat at the Chipotle located inside the mall, we walk in and not only did they not have guacamole, sour cream, lettuce, pico de gallo, and salsas but also the food was cold. At this point we are already very disappointed with the service, and to top it off they try charging us for the chips which are supposed to be complementary when purchasing a meal. We asked the worker if they were gonna put any more food out and they said no, we walk in a few moments later only to find out they had put everything out once we left. When my mom tells them she will put a complaint They laugh in our faces and ignore us. We waited to speak to the manager for an hour, only to find out it was the same person who was laughing at us with their employee. After waiting for an hour he finally comes out and when we try speaking to him he walks away and ignores us. Jonathan was the managers name, as a big company you should not be having employees that treat their customers like absolute garbage. A manager should act professional and put a good example on the employees which he definitely did not do. We will definitely not be...

REQUIRING MASKS — NONE AVAILABLE — BAD EXPERIENCE

I believe in wearing masks in accordance with the law when required. I also commend businesses that are stricter than the law to try to help. But this chipotle is requiring masks when no other businesses are AND they do not have disposable masks for guests caught off guard. Requiring a mask to order food is a surprise in LV right now — especially on the strip. I do commend the step, but have disposable masks for people. I stopped carrying my mask around as many people have. If you are going to surprise people with a mask requirement at least have cheap paper ones available.

I eat at chipotle a lot but getting in a fight with staff over this and essentially getting thrown out really changed my view. Not only is this bad for this store, it’s bad for chipotle overall. It’s also bad for the mall which has many vacancies. I’m a local and I came to the mall specifically for chipotle. The store chased me off. Who is that good for? No one. I spent about 20 mins debating and finally calling the manager. The manager overruled the employee this once.

I would have been happy to put on a mask if they had one available.

If and when LV starts requiring masks everywhere again, and people expect to need a mask, that will be different since everyone will be expecting the requirement to...