CB2 — Local services in Paramus

Thank you Lynne so much for helping me exchange my Eva bust. When my item arrived in the beginning of this month, it emitted a smell that just wouldn’t go away. I tried everything from letting it sit in the sun, to putting it in the freezer and just letting it sit. The smell did not go away. When the package came, it was a sunny day and the box had no signs of moisture during travel to my house. She went above and beyond to help me. She opened up another box to compare, which also did smell bad. But it wasn’t as bad as the one I received. Then she had the idea to smell the floor model and that one didn’t smell at all. The only reason why I took off one star is because of the two workers who pretty much had no faith in the customer by thinking I did something wrong. I did let it sit for three weeks. Then you have the nerve to talk about my situation to another coworker. The bust is not plaster. It is papier-mâché. If it smells, it’s because it didn’t cure properly. I get that you live and breathe the brand. I would too if I worked there. But maybe trust your customer when they say an item is defective and read the reviews of this item. Lynne, thank you for helping us today. Maybe teach some empathy to...

Leslie Lang worked with me to give me the best deal on the planet. She is the best and i bought the most comfortable sofa ive ever had in my life. I have The Velvet sectional two piece it's to die for I think it's called the Seville. What a great experience there and this is a hell of a couch it can sleep 2 comfortably and it's definitely the couch that you want just totally to relax on at the end of the day. I can't thank Leslie enough and also some of her very accommodating and and personable staff. She obviously leads by example friendly professional willing to bend over backwards and that was just a great experience and that's why even after I was dissatisfied with my first couch I went right back and...

The online check-in service for onsite pick-up is an absolute joke. It asked me to provide details like the car model, color, and where I parked. But 15 minutes after I submitted that info, no one attended to my order. I called customer service and was told that the store staff had been notified and would bring out my items soon. Another 15 minutes passed, and I finally lost my patience and used the intercom outside the curbside pickup door. The woman who answered nonchalantly claimed they had no idea I was waiting outside. This experience was terrible. YOUR TIME WON’T BE VALUED HERE. As a loyal CB2 customer, I will never use the online order and in-store pickup option at this...