Spencer's — Local services in Paramus

I went to this Spencer's location this evening and had a very unpleasant experience. My friend and I starting shopping in the t-shirt section, where we picked out a couple t-shirts. We then looked briefly at the incense section, where my friend showed me a scent I would like. We made our way over to the sock department where an employee, Sarah, asked us if she could hold our items at the register. I replied that I was still deciding between a couple t-shirts, but she insisted she hold the socks at the counter. I gave her the socks and proceeded to pick between t-shirts. I put back two t-shirts and went to the counter to pay for my items. After the cashier looked at my Spencer's account via email, I paid for my $50 worth of merchandise. Heading for the exit, my friend and I were stopped by an abrupt Sarah saying, "I had noticed you guys were looking at a few other items that were not paid for. Do you mind telling me where they are?" I was immediately taken aback by this question and responded with, "All the other items are back on the shelf. Do you want to check my purse?". Sarah said she did not feel comfortable looking through my purse so I then began to clear out all the stuff in it. Once proving Sarah wrong of her accusation, I stated, "I can show you all the other items. Come with me". Sarah was extremely hesitant of my comment but followed me anyway. During this confrontation, my friend had asked what items Sarah was referring to and explained that we had only looked at t-shirts and incenses, but she did not have an answer to his question. When we showed her that all the alleged "unpaid for" items were in their correct placement, I said to Sarah, "I am very upset with these accusations. We just spent $50 in your store so why would we steal something?" Sarah's response was, "Well, it's a busy store. Have a good night." My friend and I were very embarrassed and angered by this situation. We have been re-occurring PAYING customers for years now and are very disappointed in this employee's behavior. This type of behavior does not encourage my return to this...

My friends and i visited this location this week and the cashier was ridiculously rude to my friend. We went in the store, not really planning to spend anything before finding a clearance sale on caps. Just a small box in the corner. 2 younger lovely females helped us finding out prices and such. So the 3 out of 4 of us got caps.

We get in line and one friend goes first. The woman (green frizzy hair, facial piercings, and a bit on the heavy side) asks if he wants a second hat for the sale. He said no he just wanted the clearance sale. The woman huffed and spoke to him with such a degrading tone and attitude. Constantly rolling her eyes at him. Explaining that all caps in the store were buy one get one half off. He didn't even want a second hat. Just the one. But she was extremely disrespectful for no reason. She clearly doesnt belong in...

Unprofessional customer service experience at Garden State Plaza mall in Paramus NJ. Manager is unwelcoming and rude. Both times i went there I had a horrible experience which is a bummer seeing how much i love the store. During my first purchase she spoke to low that i couldnt hear and when i asked her to repeat herself she would roll her eyes and get upset. When i went back to return my items she kept my original receipt and would not return it . I told her i had other items on it and she said she was the manager and that was that. i checked the return policy and it does not mention this at all. If there is no receipt they can return it to my original form of...