Chick-fil-A — Restaurant in Paramus

I have bought meals from this store many times ever since they opened in GSP food court. This is one of the most popular restaurants in the mall, sometimes the line wrapping around the stairs. It’s take out only, but of course guests can use the mall’s dining hall for dine-in. The store does a good job of putting associates outside who take customers orders while they are waiting in the line. It speeds up the process and keeps the line short.

The store takes relatively short tike to prepare the orders. I always got my orders within 10 minutes. They always pack the items correctly. Never had any missing from the bag. They are also generous with the sauces. I got more whenever I asked. I love the chicken deluxe sandwich, chicken nuggets, waffle fries, milkshake of Chic Fil A. This store does an excellent job of maintaining the quality, taste and standard, at all times.

The associates are very friendly here. They always greet and smile. They happily fulfill any reasonable requests like extra sauces, napkins or utensils. The rewards account is also valuable as I get points for purchases from this store. I have redeemed points at this also for free sandwiches and desserts. I hope they continue to do well and keep making the guests...

Chick-fil-A, listen—I'm on my knees here, begging, pleading—for the love of all things delicious, please make the peach milkshake a permanent fixture! 🍑🥤 Why must you tease us with a fleeting summer romance? I’m not asking for much, just to enjoy that sweet, peachy goodness year-round. Is that too much to ask?

Aside from my milkshake heartbreak, I have to give major props to the staff and management at the Garden State Plaza location. These people? They're running a well-oiled chicken empire. They’re fast, friendly, and honestly, too pleasant for people working in the middle of a crowded mall. I've seen them handle lunch rushes with the kind of efficiency that would make NASA jealous. And they do it all while still delivering their signature, 'My pleasure,' which somehow makes me feel like I’m at a five-star restaurant rather than a mall food court.

Bottom line: whether you're after perfectly crispy chicken, or service that’s basically a therapy session in a paper bag, this Chick-fil-A delivers every time. Now, if only they'd grant my one simple wish and make that peach milkshake a permanent resident on...

Food was good but service was horrible. Bought a spicy chicken sandwich combo with large fries. Server was pouring the fountain soda but I noticed that his index finger went into the soda while putting on the cap. I asked him nicely that I want a new soda since his finger went in. He denied that his finger went in even when I was watching it happen. He reluctantly gave me a new soda so I paid and went to the wait line to pick up rest of the order. I waited about 10 mins while all others were getting their order since they did not call my name. Then when I asked when my order would be ready, the girl who was calling out the names tells me she called my name 3 times, which is a lie since my wife was already waiting them to call my name by the pick up area. One lie could be passed as a random incident but 2 lies in a row makes it a very questionable staffing choice at...