Justin is a wonderful salesperson who genuinely puts customer satisfaction first. He took time to understand our needs and clearly explained all options. While we did due diligence at other mattress stores, we felt most comfortable with Denver Mattress and Justin. As impressed as we were with his sales approach, what happened afterwards has taken away the need to ever check any other store. Some salespeople promise to take care of the customer after the sale , Justin went way above what anyone would expect to help with a problem that was NOT caused by Denver Mattress. The mattress was purchased for a very good friend of mine at an Assistant Living residence. When the owner of the facility became belligerent and very ignorant, Justin kept his professionalism and deescalated an ugly situation and worked a resolution. My friend was very embarrassed by the incident and this could easily have led to her having a seizure. Justin did not know all the background information on my friend’s physical and emotional condition at that time but he showed tremendous patience and compassion in working out a solution. My friend was so relieved by what he did and can’t say enough wonderful things about him. Not many salesmen would have delivered so well on his promise of customer care. He set Denver Mattress apart from your competitors and I want to add my appreciation for all he did. Thank...
Read moreAnymore, it’s harder to find good customer service than it is to stumble across a four-leaf clover in a snowstorm. Most places these days, you walk in hopin’ for help and walk out wonderin’ why you bothered.
I don’t often get to leave good reviews anymore, ‘cause there aren’t many places that earn one. But THE SUB VET takes real pleasure in leavin’ this fine review for Denver Mattress down in Parker, Colorado.
About ten years ago, I bought one of their mattresses, and that thing served me well. Slept on it steady and easy—like the gentle rockin’ in my rack on my submarine, carryin’ me off to sleep while submerged 600 feet under Hurricane Hugo back in 1989.
So when it came time to upgrade, I went back to the Parker showroom. Big, bright, and welcoming place—but the real treasure is the crew. Those boys are humble, shipshape, and happy to help. Customer service that good is rarer than a calm, quiet watch in Soviet waters back in the Cold War—where peace and calm weren’t exactly on the daily schedule.
This time I hauled home their Elite model with all the gadgets—goes up, goes down, even keeps the ol’ lumbar in line. I expect to sleep so sound that even if somebody fired the torpedo tubes, I’d keep right on snorin’.
So if you’re lookin’ for a mattress, set your course for Denver Mattress in Parker. Tell ‘em THE SUB VET sent ya. You’ll leave there grinnin’ wider than a...
Read moreI wanted to give a huge shout-out to Denver Mattress in Parker, CO, and express my sincere gratitude for the genuine care and exceptional customer service! The store is beautiful and has a wide selection of mattresses to choose from too.There is no doubt that this company is committed to investing in the well-being of every customer, as I got to witness this firsthand. Justin Whiting was the one who helped me. His product knowledge, expertise, professionalism, and kindness put me at ease. I explained that I had not slept for more than 2 hours a night for the past 2 years and so needed his help. He listened intentionally and recommended only 3 mattresses for me to try. After trying them all, go figure the first one he originally recommended was the one I fell asleep on (true story) in the store, on my second attempt that day. I am so incredibly grateful to Justin and Denver Mattress and made a point to share my experience with the Store Manager Kirby. I express that Justin is now, "my wingman!" After talking briefly with Justin and Kirby further, it's apparent that this is a company committed to helping its customers thrive and their employees too. Thank you, Denver Mattress in Parker, CO! I'm finally sleeping!! Y'all...
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