Boot Barn — Local services in Perrysburg

I give it 0 stars but it won't let me. Worst place ever. My son who has never worn boots before cut grass to earn money to buy a pair of boots. He came to the shop picked out a pair of boots and purchased them. No one came to help him as the employees were dealing with a woman who's purse she bought from boot barn had fallen apart. He brought the boots home and started to wear them. Well never wore boots before one was loose and one was not. I told him maybe the other boot needs broken in keep wearing them. Well he bought them on april 24th well today may 4 I call because the boots are not right and the manager said bring them in but basically if they are not brand new we can't exchange them. Well no they are not brand new he has been trying to wear them for 9 days. We bring them in and she said nope can't help you. So now my son has boots he can't wear and out 120.00 bucks. Sad really. I mean an exchange was all we wanted someone to help him get the...

Terrible customer service. Over heard a phone call while in the store saying they're short staffed, but 3 employees stood/leaned on a jeans table the entire time we shopped - watching my friend and I struggle to get clothing off a top rack. We were lucky enough to find an unlocked fitting room in the men's section because the 3 employees were busy talking to themselves instead of customers. First time someone spoke to us was at the register (Shick?), where she asked if anyone helped us today. I just laughed. Cute clothes if you have an inseam above 32 inches (women). Men's clothing selection seemed to be...

My wife LOVES her boots! We are newer to the community and bought a pair of boots at the original store last year. Stopped in this year on Black Friday and purchased two pair of boots. They carry a fine selection of, well, BOOTS!. Michelle and Emma were a great help in finding the style my wife was looking for and the size she needed. My wallet wishes they had a Black Friday sale on their boots, but I can't fault a company for understanding...