The Home Depot — Local services in Pflugerville

I ordered some stuff curbside at about 6pm. I was tired after a long hot day in the sun from 5am to 5pm. Got there and realized I had forgotten something. Not their fault and my order wasn't ready still so I went inside while I waited for the text to say my order is ready. Got some of what I came for but ultimately I was too tired to walk around anymore. Also another thing not their fault, they had tried to call me that they only had 3 of something I ordered 10 of but my phone gets bad reception in that area. I got the voicemail when I was in the truck again waiting for curbside. So I called back to tell them I'll take at least the 3 items for now. Then she tells me my order is ready for me to pickup and that curbside is no longer available. 😒 2 problems that made me wish I could give home depot at large the 2 star rating but this location got the brunt of it. Home depot needs to get it together. If curbside is not available don't allow the app to select it. Put the times for curbside blatantly in my face so i dont go there thinking ill get it. If this happens again in the future ive already resigned myself to my fate and decided to cancel the order from now on. Ill go to Lowes or anyone else in order to push home depot to get it together. Another thing... get your app synchronized with the sales data. When I ordered the parts the app showed some 50 odd of the item. Only for someone inside to tell me they have only 3 left. This seems like a no brainer but hey I'm not a software engineer so it's probably complicated and I'll leave that to the multibillion dollar corporation that grew probably 3 times its original size with 25% of their employees during the pandemic and is still seeing short staffing. I will cancel my orders if you tell me I can get it one way, and I don't get it that way. Sick of this happening. Also the employees inside the store were very helpful and apologetic and the lady who checked me out (inside the store) was a breath of fresh air how sweet and understanding she was of my tired state of being. She deserves a raise....

I came in last night, 6/15/19, to get a couple of paint samples mixed. There were no customers at the paint desk. I came up to the counter where I met Abigail, I believe was her name, leaning on the desk looking rather bored. I asked her "What is your reddest red you've got, like fire engine red". I figured since she mixes paint she could advise me. Rather than give me some input or direction, she tells me, "You have to go pick one off the wall". WOW! OK.

So I said to her, "So, you're not going to help me"? To which she told me no, I had pick a color off the wall. I knew that. I thought she could give me some suggestions.

I chose my shade of red. I told her that in the paint sample I'd like her to pour out some of the paint and add double the amount of pigment. She seemed a bit perturbed that I asked her to do something more than what her hourly pay required.

I think it dawned on her that I was expecting some level of service. So, when I asked her for what was their darkest shade of black she was of no help at all.

What surprised me is, usually after the paint is mixed you will be shown the paint to see if it is alright and they will use the blow dryer to dry the drip sample on the lid. All she did was mix it, put the lid on it and hand it to me with the wet paint on it.

I mentioned to her that the gentleman there usually dries the drip with the blow dryer. She didn't acknowledge my subtle request. I asked her if she could wipe the wet paint off with a paper towel. This seemed to bother her. She wiped off the paint and shoves it across the counter to me and walked away.

Nice...

I called the appliance department and reached an employee who said that he was helping another customer and would give me a call back to try to assist me. About 4 hours later, I still had not received a call back and so I called the store again. Kent answered this time and I told him that I was needing to verify that the store had put my phone number correctly into the system because the order tracking was not recognizing my order number or phone number. Quickly, he told me that I should call the number on the appliance order for help. I told him that I had and that the automated system was not recognizing the order number or my phone number. I told him again that that was why I was calling to make sure that my info was correct in their system. He rudely told me that whatever phone number I had given was the one that would be in the system. There was no willingness to help or even check that the phone number was correct. I am pretty tech savvy and have a great amount of patience, but I worry about customers who prefer to talk to a real person or those not able to navigate the website very easily, would have received absolutely no help from Kent if in the same situation as me. I have worked many, many years in retail and understand having bad days, but Kent's utter lack of customer service coupled with his rude attitude left me wondering why I had spent so much money with this company. Please at least fake a helpful and friendly attitude, Kent. I promise, a small bit of kindness goes a long way in a...