milk+tea Pflugerville — Restaurant in Pflugerville

We used to visit this place frequently, but we haven't in a while. One of the main reasons is that the quality of the drinks has declined. Many times, the cane juice is unavailable, which seems to be out of stock all the time. In the past, when I requested the drink without ice to share with others, they wanted to charge an extra $2 for that. It's unreasonable to pay $10 for a small cup of cane sugar when the drinks are excessively filled with ice, leaving very little actual beverage. This has happened on multiple occasions, leading me to stop going.

A friend mentioned that prices have increased, making her visits less frequent, and the decor has changed, creating a cold and uninviting atmosphere. I used to enjoy the wings painted on the wall, as they provided a nice backdrop for photos of my son growing up. Now, when you walk in, there's a large table in the entrance instead of a waiting area, which makes it very uncomfortable. Cleanliness is also an issue. The white tables make dirt and clutter more visible.

Customer service has always been lacking here. You're not greeted warmly; it feels like the staff is just there to collect a paycheck rather than to welcome customers or engage in conversation.

When ordering drinks, the process can be frustrating. Even with everything entered into the system, including specific instructions like wanting light ice or less sugar, it took around 12 minutes to receive our drinks this past Saturday. This is an excessively long wait. Additionally, I noticed that when dealing with multiple drinks, food, and money, the lids are handled and touched with bare hands, especially where your mouth might touch the lid, doesn't seem sanitary. The drinks are often filled to the brim with ice, despite requests for less. Even when I choose a 50% sweetness level, the drinks taste overwhelmingly sweet.

Another issue is the absence/change of boba straws; they now use regular straws, and I was shocked to find that the boba was crushed, which defeats the purpose of ordering boba tea. One of the coffee drinks I ordered was finished quickly, primarily because it was mostly ice. If I'm paying $7 for a drink (plus tip), I expect more than just ice. The ride from the restaurant to our home is less than 5 minutes, and that’s how long it took me to finish the drink—much less time than it took them to make it. While I understand that prices have gone up everywhere, this place still lacks adequate customer service and fails to deliver on drink quality based on our selections. After this last visit, we believe it will be our last. There are plenty of other places where the service and drink...

Not safe for people with food allergies. The staff doesn't know anything about the most common allergens, let alone if they are present in their menu items. I'm talking things common enough that they are required to be clearly marked on food labels at the grocery store.

I have an allergy to one of these common foods, which is an ingredient in a lot of processed foods, sometimes in unexpected items. While I don't expect others to manage my food allergy for me, for my own safety I always ask about ingredients at restaurants, even if a food seems like it would be safe. It's generally not overly complex and most places can easily point to safe options because my allergy is somewhat common.

My husband and I stopped here yesterday afternoon. First, the interior is bright and clean, definitely a place where you can sit with a friend and enjoy your tea. The staff is also friendly and greeted us when we walked in.

The problem was that when I asked about my specific allergy and if any of their drinks contain that ingredient, are there are certain items that are safe, etc. I was met with a blank stare from the girl behind the counter. She then told me that they have dairy free milk substitutes. I explained that my allergy was not related to dairy in any way and that I was okay with normal milk, again specifying what ingredient I could not have. She repeated the same line about milk substitutes. I explained again that dairy was okay and she turned to a co-worker and asked him what "dairy-free substitutes" they had. He looked more confused than her and said "I don't know". Needless to say, we left without ordering, but it was a frustrating experience.

If you work in the food service industry, you should have a basic knowledge of the most common food allergens for the safety of your customers and for your own liability. I do appreciate the honesty of clearly having no idea what is in their products, which is better than being inadvertently served something that could have caused a health emergency, but the lack of understanding of the difference between entire food groups definitely did not inspire an sort of confidence. We really were looking forward to trying this place but unfortunately...

When you walk in, there’s a sign on the wall that displays the “top 10 boba favorites”. At first, I thought this was all they had but realized they had a menu that was way bigger. I ordered 3 mango green teas. I asked for popping bobas but was told the only popping boba they had was strawberry which was fine with me. I also ordered 1 original milk tea with tapioca boba. This is the first time I have ever seen a “sweetness scale” at a boba shop. It was so nice to be given that option. I ordered all of our drinks with 30% sweetness. Each one was $5 but with taxes, it came out to be a little under $25. When I went to the counter to pick up the drinks, I was told they ran out of green tea and if I’d be okay waiting about 8 minutes for fresh tea to be made. This was totally fine with me! The best part? The staff was super kind. They were so apologetic about the green tea running out and for the wait. They also gave me a bag to hold everything in. The worst part? Location is in a busy area. We had a hard time getting out into the street again to leave because there was so much traffic! We went Friday night around 8pm. But honestly, the tea was so good it was totally worth it! The shop has a cute environment too. They have an area with a chalk board, a shelf with board games and a big checker board. The store was full of people of all ages and had a very...