Panda Express — Restaurant in Pflugerville

My Worst dining experience, ever! I went into the drive through at about 9:40, by the time I got to the menu and speaker it was 9:50. Okay, no problem right? Nobody said anything to me, not a greeting not nothing. Eventually I said “hello?” And someone then said “Hi welcome to panda, I’ll be right with you.” I said “okay”... couple minutes later they said “hello how can I help you? We close soon so if you order anything from what we have, we’ll give it to you half priced, and if you order something we don’t have ready it’ll be a wait.” At this point I’m like, “okay... Well let’s see if you have what I want ready. Can I get a kids meal with half and half and the teriyaki’s chicken but sliced into square pieces. Then a plate with half and half and Shanghai angus steak and rangoons, let me get teriyaki sauce on the half and half.” She told me the Angus steak would be a wait of 10 minutes, I said I’d go to the window and she said okay. When I got to the window I asked if I could get a half off deal since I was going to wait, she said no you pay full price if you wait. I asked who the manager was and the girl then told the girl next to her (sonia) who then came to the window and said to me that the manager was off and she was in charge. I asked her the same thing, if I was gonna wait that If I could get some sort of discount as the food isn’t ready and she said that they’re getting ready to close and that’s why the food isn’t ready and that people have pulled up to wait 10 minutes and had to pay full price. I asked what the managers name was and they told me Daniela. I asked how many minutes it would be and they said 10, I said double check with the cook bc I’ve been in the line for some minutes. Sonia went to check then came back and said 6, I was okay, 6 minutes then. She said “pull up, thank you” and closed the window. I went to park, 8 minutes passed and somebody came by with my order, I checked inside the bag and the kids meals chicken was not in fact cut in squares like I’d asked, and my plate did not have sauce poured on the rice and chow Mein. I went inside, or tried to but they had already locked the doors, it was not 10 pm when they close the lobby! A worker opened the door and let me in. I went up to the register and unbagged my containers. A lady who’s tag read Daniela asked me what had happened and I explained how the girl had been rude and had told me that she said the manager wasn’t in, which was a lie. Daniela tried to justify her worker by saying that she had already spoken to sonia about her behavior. At the same time she was telling me that the steak took 10 minutes to make. This is where she had me f*cked up, I used to work here. At this location panda and I spent 3 years here. I know that the steak doesn’t take 10 minutes to make. It’s not teriyaki chicken. And I also know that you shouldn’t lock the lobby doors until 10 o clock. I know that you have to keep making food until 10:30 when you close the restaurant. Jaime the last manager was much better about handling these feuds with customers. At least he’d offer a free drink or a discount. And he wouldn’t permit workers to talk rudely to a customer. This place sucks and I will not be coming back. I will however be reaching out to corporate and making sure they are aware of this situation. And besides my experience with the establishment, the only thing they gave me fresh aaa the steak I waited for. They thought I didn’t know any better and gave me old teriyaki sauce that sits at room temperature next to the drive through window. And they put some chow mein noodles on top of leftover cabbage and lettuce from old chow mein. Once I ate the top of my noodles I found out vegetables and celery. Now I see why none of my old coworkers work...

We normally come here a lot and we love the general manager but this experience was absolutely terrible. If I could give no stars I would. I understand they were busy but we were waiting behind a woman who had many kids and therefore lots of food and so it took a while and our food had gotten cold by the time we were able to pay for it. We asked if we could have some extra chicken because not only was the portion a little small (we would know with how often we come here) but the food was now cold. As the cashier sent one the boys in line to do it he gave us a dirty look and then the "manager" (or at least that's what she said she was when we asked for one later on) that it was the standard portion and we cant have anymore. We then had asked for the manager hoping the general manager that we love was there but unfortunately no. Just who I mentioned earlier. After we paid I was trying to get someone to give us some water cups and i clearly asked the cashier as she walked by if she could give us some and she ignored us. I had to them raise my voice to shout to get any attention from the employees for our water cups. After we sat down the employees kept looking our way and giving us dirty looks and I had to stop my spouse from going up there and saying something to them for how uncomfortable they make me feel. We fill out an online survey for them every time we come (which is at least once a week) and noramlly give them highly satisfied on everything and I'm sure that has greatly impacted their ratings and reviews. After this experience we honestly want nothing to do with this location again. At least not until there's new employees or the general...

We ordered a few things to go so I can’t comment on the atmosphere, but over all I was not impressed. An entire entree of mine was MISSING! I ordered the plate (two entrees, two sides)…don’t judge lol. Well you can see in the picture below that there was an entire compartment just empty. I ordered the broccoli beef, and orange chicken with fried rice and chow mein. I got the broccoli beef and the sides…where was the orange chicken? 🤨🧐 That’s very strange to me. My boyfriend ordered a bowl with orange chicken…so I know they had some and hadn’t run out! Also we ordered two veggie spring rolls. Nothing against them really but they were not my favorite. Meh. I couldn’t finish it. I personally didn’t like the flavor but that has nothing to do with Panda. After all of this I didn’t call the restaurant or anything because they had already closed for the evening and it was a lot of food already. I was pretty bummed though. I mean it was very carb heavy and without the meat there was no reason to save the other half for lunch the next day. It just got tossed and was a waste of money. Seems like everyone should check their orders prior to leaving. I’m not the type to complain, but I am the type to hold someone accountable and I’m definitely not in the business of giving away money either. I would probably go back to this location. I would just order way less sides and more of the meat/entrees. Also just so everyone knows, checking the order prior to leaving wasn’t an option this time because I wasn’t the one picking it up. Lesson...