Roche Bobois — Local services in Philadelphia

I'm not the one who writes reviews, but I just want to share my experience so that others who are ordering from this company are aware of what they're stepping into.

We ordered a vase from this store in early May while visiting Philly (with a delivery to their store to Chicago). Now, I understand it's not a typical vase - it's a very big, expensive piece of art. However, it's been more than four months and we still haven't received the item. When I placed the order, I was told that the item was actually in stock in the US and I just needed to wait a few weeks for it to be transported from the East Coast to Chicago. I should have questioned back then why it takes weeks to simply ship an item within the US. Forget about email order confirmation or some sort of tacking number. Since then, no one has followed up with me. I have had to reach out myself multiple times and all I get is a generic response like "your patience and understanding during this time are greatly appreciated." The last update I received (between two stores involved) was that it was supposed to be delivered last week to Chicago. Today is Friday of the next week and there has been silence once again. And mind you, they didn't hesitate to charge me half of the price for the item back in May.

If you do decide to order anything from this store, be prepared to wait for months with no clear guidance and no customer service. It is an extremely frustrating and frankly unexpected level of service for the outrageous price...

We are delighted to share our exceptional experience with Roche Bobois. Natalie and the entire team at the Philadelphia location have been instrumental partners for our team at Benita Cooper Design (BCD). Their understanding of our design vision has made collaboration seamless and productive.

Roche Bobois consistently provides us and our clients with a comprehensive and seamless experience, ensuring that every carefully selected piece seamlessly integrates into our projects. Their knowledgeable staff has been crucial in guiding us through their exceptional product offerings.

The quality and craftsmanship of Roche Bobois products are truly remarkable, reflecting their unwavering commitment to both style and substance.

So thank you to everyone at Roche Bobois for your support and commitment to helping us deliver exceptional design solutions. We look forward to continuing our partnership and the beautiful projects...

I have been a client of RocheBobois for 4 years and 2 apartments. The items are beautiful, well made and unique! The items come from Europe and made to order.

The designers are knowledgable, pleasant, patient, and truly listen to what you need. They provide excellent recommendations and always offer options to suit various tastes and prices points. I have had the designers come to my home to offer placement suggestions, and even recommend complimentary paint finishes.

I can call with a specific request and they will offer several design options, not just furniture but other decorative design accents. They also have excellent floor sample sales.

I could not be happier with my selections and Roche...