AT&T Store — Local services in Pittston Township

So my fiancé and I were having tons of trouble with esurion to use the insurance to fix her iPhone which she had been paying for insurance on the phone for the past two years. We were greeted by a gentleman named Mike who was a big help. He was very friendly and knowledgeable about AT&T’s plans and promotions. He cheered us both up which when you break your iPhone you know how that can feel and to then have trouble with 3rd party insurance to get the iPhone repaired that can put a damper on your entire day if not week. Mike was great.. he worked with us to find what the most beneficial route was to take. We ended up purchasing a new iPhone and left in a better mood then when we arrived. We’ve been to many at&t stores but this was the best experience we’ve had. definitely A++ in our book. Any issues or purchases in the future will be setup with Mike. He was a true professional at his job and made every effort to make our experience one of a kind. The other gentleman there was also great and knowledgeable. Both were excellent.. Thank you for such a...

This ATT Store is the Absolute Best when it came to Customer Service Quality Caring Staff and Management! I drive Cross Country Professionally and my Iphone from Verizon was destroyed and I was phone less in this Pandemic on the front lines as essential personnel! Not a great place to be without a working phone! I stopped at 3 different Verizon Stores for help in 3 different states and got zero customer service despite my cry for emergency assistance as I had to communicate home to s sick 👪 family member! ATT store here in Scranton PA stepped up to the plate and hit a Grand Slam in helping me get a great new smartphone Droid LG Velvet model and service and also provided us a ride from their store to our Tractor Trailer at the nearby Petro Truck Stop here in Scranton, PA! What a Refreshing Relief to find a bunch of great young men on staff at this ATT store! You have a cell phone need see these men at ATT Scranton PA Store for Sure!!! You will walk away happy abd satisfied as a Customer and as a human...

First off , I visited this store angry and beyond vexxed because I could not get iPhone 15 max plus to download and The absolute WORST customer service in the history of the world ! Employees who don’t know procedures Managers who LIE DISTRICT Managers who cower in the back room “ on a phone call “

The best chance you have is to call “ Portables” the corporate office and they are the skilled customer service representatives in this organization!

ATT IS on the facade , ATT tells you to take it to any ATT STORE ! The truth is learned when you walk in the door !

For the record , once you call corporate, it’s like Harry Potter’s wand waved over the store and EVERYONE CAN NOW HELP YOU !!

The District Manager is readily available , the manager who lies is now pleasant and guess what?? Now they can exchange the phone no questions asked !

I wouldn’t give them any more of my satisfaction ! DONT SPEND A PENNY HERE! Please avoid like you would MILK if you were lactose...